IT Helpdesk Level 3 Apprentice
1 month ago
IT Apprentice - Level 3 A fantastic opportunity has presented for an apprentice to join a dynamic company and get hands-on experience. Our client is an delivers high-quality innersprings and bedding components backed by more than a century of experience. Since they invented the spiral steel coil bedspring in 1885, they've been supplying their customers with innovative products that are extensively tested and researched. They are a diversified manufacturer that conceives, designs, and produces a broad variety of engineered components and products that can be found in most homes, offices, and automobiles.
Monday 6th January 2025
Monday to Friday 8:30am to 4:30pm
To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service.
The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator.
Where appropriate, assist with the planning and fulfilment of IT-related projects across the site.
Responding to IT support requests from staff in a timely manner
Troubleshooting and resolving hardware and software issues, providing on-site support and remote support when necessary
Maintaining accurate records of support requests, resolutions, and relevant information in the service desk system
Installing, configuring, and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks, such as system updates, backups and system performance monitoring
Assisting with troubleshooting network connectivity issues and resolving them promptly
Collaborating with the business system (IT Team) team to identify and implement improvements to systems and processes
Assisting with managing hardware and software inventory, including tracking, and organising IT assets
Developing user-friendly documentation and guides for common IT procedures and issues
The training you will receive:
Level 3 ICT qualification
All training is undertaken online, through a combination of self-paced eLearning and live online classes
Pension 5% bonus Health Scheme EAP
Full time role available on successful completion of this apprenticeship.
GCSE or equivalent English (Grade A* - C 9/4) - Essential
IT skills
Creative
Flexible
The apprenticeship:
Qualification: Information Communications Technician Level 3
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