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Product Administrator

4 months ago


South Marston Industrial Estate, United Kingdom TRILOGIC RECRUITMENT LTD Full time

Hours: 37.5hrs, Monday - Friday, 9:30am - 6:00pm.
- Office Location: South Marston, Swindon, SN3
- Remote Working: No

**About the Client**

We are acting on behalf of a modern tech company in Swindon. Our client is a rapidly expanding company that supplies products and services to restaurants and takeaways. They predominantly sell e-commerce websites facilitating the online ordering of takeawaymeals as well as the supply of EPoS Systems, printing and digital signage. They have offices in Swindon, with a computer repair shop in Bracknell.

Our client is looking to keep up with the demand for their services by hiring a meticulous Product Administrator to maintain, update and improve their client’s ecommerce websites.

**About The Role**

The client has an extensive client base made up of takeaways, restaurants, and other e-commerce websites. Whereas data entry will be a daily responsibility, this is by no means just a data-entry role. Every product list to enter into their bespoke platformis a puzzle which cannot be taken at face value.

You must be able to see beyond what is actually written to produce a better representation of the available products, this will often involve proposing alterations to the client to maximise their sales potential.

This role will be challenging and require strong logical skills.

**Main Responsibilities**
- Inputting products to an online database.
- Reviewing restaurant menus for errors and fixing them, whilst proactively proposing beneficial tweaks.
- Answering phone calls and performing customer service duties, including keeping clients up to date with the status of tasks.
- Testing and monitoring systems, websites, and marketing promotions (including printed media, mailshots, and discount codes).
- Managing product inventories.
- Using project management systems to manage, prioritise and organise your tasks.
- Assisting with pro-actively monitoring client orders, ensuring they have been successfully received in a timely manner. This will involve troubleshooting and passing orders over the phone on occasions.
- Providing a basic level of technical support to ensure clients can use our platforms.

**Requirements**:

- Excellent attention to detail.
- Maintaining a level head and working effectively under pressure.
- Good verbal & written communication skills
- Friendly, outgoing and have a proactive attitude.
- Excellent organisation skills.
- English is not the predominant language for the majority of our clients, so patience is a must for this role.
- IT literate, with proficiency in the Microsoft suite including Word & Excel.
- Good at identifying and solving problems/mistakes logically.
- Have an analytical mind with the creative ability to think outside of the box.
- Experience working to flexible deadlines.

**Benefits**:

- Brand new office space, with an in-office coffee shop, shower facilities and air conditioning.
- Welcoming staffroom with games machines.
- Free onsite parking.
- Discount on purchases at Project Coffee.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Birthday gift allowance.
- Staff discounts at our other brands (including a computer shop and coffee shop).
- Free soft drinks, coffee, tea and fruit.
- Free on site parking.
- Paid volunteering days.
- Loyalty rewards for time spent with ZPos Ltd.