Patient Access Coordinator

7 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
Put patients first

Take pride in what they do

Respect others

Strive to be the best

Act with integrity

Our values and behaviors framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

The Theatres, Anaesthetics and Perioperative Medicine (TAP) Directorate supports the patient journey from Pre-Operative Assessment through to surgery.

This administrative team covers a number of clinical areas responsible for dealing with patient queries.

Staff are rostered on a shift basis, with a mixed working pattern, including weekends and Bank Holidays as part of the working week.

The Pre-Operative Assessment Clinic is a Monday to Saturday service, open from 08.00 to 19.00.

Enhanced pay rates are available for any weekend hours worked.

Staff are assigned to one team, but may be asked to cross cover in another area.

Booking appointments, answering calls and respond to correspondence in a timely manner.

Provide high quality administrative support to the department.

Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.

Provide advice and support to new or less experienced employees on own administrative duties.

Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.

Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.

Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Reception duties by welcoming, arriving and departing the patients attending appointments.

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.

Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.

Sort, distribute and handle incoming mail and in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required.

Photocopying, collation and distribution of reports, correspondence, handouts etc.

Establish and maintain accurate and efficient filing systems.

Ensure the department is maintained and kept tidy at all times.

Covering front desk duties as required.

Reporting and monitoring any maintenance / facilities as appropriate.

Receive and re-route telephone calls appropriately and provide assistance and advice, using initiative when dealing with queries and referring to senior / relevant staff as necessary.

Act as first point of contact with visitors to the department and respond to a wide variety of queries, often dealing with complex and sensitive issues, in a courteous and efficient manner, making referrals to senior staff as necessary.

Receive and provide highly complex and sensitive information in a strictly confidential and professional manner, monitoring action to ensure completion is satisfactory.

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