Customer Involvement Officer

6 months ago


High Wycombe, United Kingdom Paradigm Housing Group Full time

Ready to bring your passion and expertise to a role where you can truly make a difference?

Are you passionate about customer involvement and driven by a desire to make a positive impact? We are looking for an outcome driven Customer Involvement Officer to help us amplify the voices of our customers and drive service improvement. This is a Maternity Cover, 12 month FTC.

Why you’ll love working here:

- Purpose-driven work: Play a key role in large-scale community and neighbourhood projects, ensuring customer feedback directly shapes our services.
- Collaborative Environment: Join a supportive team dedicated to impact-driven customer involvement and continuous improvement.
- Professional Development: Grow your skills and make a tangible difference in a values-led organisation.

Key Responsibilities:

- Champion the customer voice: Plan, deliver, and support effective customer involvement initiatives, ensuring customer feedback influences service delivery, and customers know what difference their voice has made.
- Build strong relationships: foster ongoing relationships with both involved customers and colleagues.
- Increase customer opportunities: Design and deliver involvement activities such as surveys, interviews, customer review groups, and support the development of our new Customer Voice Panel and Community Champion offer.
- Develop skills and promotion: create tools, guidance, and training to help colleagues understand regulatory and good practice requirements around customer involvement. Network across the business to highlight the advantages and results of successful customer involvement.

Experience and Skills:

- Proven experience in customer-focused roles
- High-quality communication skills
- Strong organisational and project management skills, experience in both face-to-face and digital engagement activities would be preferred but this is not essential.
- Confident in using Excel, Word, PowerPoint and Outlook.
- Personal Attributes:

- A collaborative team player who shares our values and maintains a positive, friendly attitude.
- A solutions-driven, innovative approach with a ‘can-do’ attitude
- Ability to work independently and see projects through from start to finish.
- Additional Requirements: Full driving licence (preferably clean) and own vehicle. Business mileage will be reimbursed at the prevailing rate (currently 0.45p per mile (less home-to-work mileage) up to 10,000 miles per year.

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.



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