Delivery Station Customer Service Associate

4 weeks ago


Lutterworth, United Kingdom Amazon UK Services Ltd. Full time

**What skills and qualifications do you need?**
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Previous experience, or an interest to work, in customer service
- Ability to effectively prioritize work time to ensure efficiency
- 'A’ Level education or equivalent preferred

**What will you get in return?**
- Pension plan
- Competitive holiday (30 days)
- Health insurance
- Life insurance
- Amazon discount code
- Employee assistance program

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
- If successful, we will contact you about the next steps
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
-

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison
- **Location** - DBI7- MP411,Magna Park Hawke Way, Lutterworth, LE17 4XN
- **Pay Rate** - £11.40
- **Shift**: Wednesday - Saturday 10:00 - 20:45
- **Contract**: Type - Permanent
- Join us as a Customer Service Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Lutterworth. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
- It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.**What will you do as a Customer Service Delivery Station Liaison?**
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
- Perform the following tasks, with or without reasonable accommodation:

- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled



  • Lutterworth, United Kingdom Amazon Warehouse Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DBI7- MP411,Magna Park Hawke Way, Lutterworth, LE17 4XN - **Pay Rate** - £11.40 - **Shift**: Wednesday - Saturday 10:00 - 20:45 - **Contract**: Type -...


  • Lutterworth, United Kingdom Amazon.com Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DBI7- MP411,Magna Park Hawke Way, Lutterworth, LE17 4XN - **Pay Rate** - £11.40 - **Shift**: Sunday-Wednesday - 10:00 - 20:45 - **Contract**: Type -...


  • Lutterworth, United Kingdom Amazon UK Services Ltd. Full time

    **What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - 'A’ Level...


  • Lutterworth, United Kingdom Amazon.com Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DBI7- MP411,Magna Park Hawke Way, Lutterworth, LE17 4XN - **Pay Rate** - £11.40 - **Shift**: Wednesday - Saturday 10:00 - 20:45 - **Contract**: Type -...


  • Lutterworth, Leicestershire, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    The East Midlands Ambulance Service NHS Trust provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire). We have over 70 locations and 800 vehicles, a range of specialist medical devices and 3100 staff supported by 1800...


  • Lutterworth, Leicestershire, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    The East Midlands Ambulance Service NHS Trust provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire). We have over 70 locations and 800 vehicles, a range of specialist medical devices and 3100 staff supported by 1800...


  • Lutterworth, United Kingdom Avantor Full time

    Job Summary Avantor is looking for a dedicated Customer Service Representative The successful Customer Service Representative will be responsible for internal account management for our key customers, managing all customer service queries, advising customers on lead times and providing high level of customer service. The role will be a full-time, hybrid...


  • Lutterworth, United Kingdom Unipart Logistics Full time

    Contract type: Full timeLocation: Magna ParkHours: 40 hours per week, Monday to FridaySalary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special.  You’ll have an...


  • Lutterworth, United Kingdom Unipart Logistics Full time

    Contract type: Full timeLocation: Magna ParkHours: 40 hours per week, Monday to FridaySalary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeAbout the JobRelationships mean everything to us, and this one is particularly special.  You’ll have an important...


  • Lutterworth, United Kingdom Avantor Full time

    The Opportunity: Avantor is looking for a highly organised Customer Service Specialist to join our Equipment & Instrument Project Team on a hybrid basis in Lutterworth, Leicestershire. You will be required to come to our offices two days out of five on a weekly basis. Initial training of 2 weeks + will be fully office based. The successful Customer Service...


  • Lutterworth, United Kingdom Bleckmann Full time

    **Company presentation**: Do you believe your work can make a difference in other people’s lives and contribute to an organisation's and its customers' success? At Bleckmann, we do. Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you. We are currently looking for a UK...


  • Lutterworth, United Kingdom Ten Arches Logistics Full time

    **Self-employed Delivery driver / Courier - Vans and fuel cards provided** **Urgently needed** **Company description** Ten Arches Logistics LTD is a rapidly expanding logistics company based in Lutterworth. We partner with some of the biggest parcel companies in the world and it's our main goal to ensure that their customers receive the best delivery...


  • Lutterworth, United Kingdom Unipart Logistics Full time

    Contract type: Full timeLocation: Magna ParkHours: 40 hours per week, Monday to FridaySalary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeAbout the JobRelationships mean everything to us, and this one is particularly special. You’ll have an important part...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.Demand for whole-life vehicle services is growing, through our acquisition of C. Walton Ltd., we’ve invested heavily in infrastructure, technologies and expertise to...


  • Lutterworth, United Kingdom Britvic Soft Drinks Ltd Full time

    At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R...


  • Lutterworth, Leicestershire, United Kingdom Britvic Soft Drinks Ltd Full time

    At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the UK's leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites &...


  • Lutterworth, United Kingdom Avantor Full time

    The Opportunity: Avantor is looking for a detail-oriented Export Customer Service Specialist to provide assistance to Export Customers. You will be dealing with support, releasing, pricing and quoting along with the legacy export Israel customers (reviewing of orders/queries/releasing), as well as supporting the wider team with the creation of customer...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity: Avantor is looking for a detail-oriented Technical Customer Service Specialist to manage the quotations within the Technical department, assist in checking pricing & sourcing products within challenging response times. Answer routine questions and solve issues from internal & external customers & suppliers. This role will be a hybrid...

  • Customer Services

    3 weeks ago


    Lutterworth, United Kingdom Interaction Recruitment Full time

    **CUSTOMER SERVICES - IMMEDIATE START!!** Full-Time - Permanent **Hours**: Monday to Friday 9.00am to 5.30pm with 1 hour lunch break **Basic Salary**: £23,000.00 to £24000.00 Per Annum plus Bonus **Location**: Lutterworth **Benefits**: Great Office working environment, fantastic ongoing training provided and a WORLDWIDE COMPANY to work for! Our very...


  • Lutterworth, Leicestershire, United Kingdom Unipart Logistics Full time

    Contract type: Full time Location: Magna Park Hours: 40 hours per week, Monday to Friday Salary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You’ll have an...