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Assistant General Manager

4 months ago

Lutterworth, United Kingdom Cox Automotive Full time

Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.

Demand for whole-life vehicle services is growing, through our acquisition of C. Walton Ltd., we’ve invested heavily in infrastructure, technologies and expertise to ensure we’re future-fit. Our six dedicated sites boast capacity for over 250,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.

MVS currently has 3 scale sites, Bruntingthorpe, Wyton and Coventry. The Bruntingthorpe is our largest at over 600 acres. The Head of Technical, will be responsible for leading the service delivery function at Bruntingthorpe.

Scope of Role:
The AGM Service Delivery is responsible for the leadership of all service delivery function across the site.  You will be responsible for driving and increasing performance, by taking a stond customer focus approach, leading and support the service delivery team to ensure all work processes are adhered to and customer SLA’s are met. Whilst developing and introducing new efficient processes to support and improve service delivery to our customers.

Objectives for Role:
 

  • To effectively lead and manage and develop a Service delivery Team, to ensure that the team are customer focused and have a proactive approach when responding to the customer needs.
  • To lead the Service delivery team, ensuring a consistent and high standard of customer services, ensuring that all deadlines are met, and all customers are dealt with inside of their SLA’s. This will include effective liaison with other onsite departments.
  • Develop and improve systems and processes to increase efficiency and output.
  • To ensure budgets are adhered to, and reduced where possible, without limitations to delivery.
  • Attend weekly Head of Department meetings and work with the wider Bruntingthorpe management team to ensure success in meeting SLA’s.
  • To ensure the Service delivery department is compliance with Cox Automotive environmental policies.
  • To lead / oversee the handover centre and administration team, to ensure that all customers are communicated to effectively and on time and receive a great service.
  • To continually assess ways of working to ensure the site is maximising efficiencies whist working closely with the other team leads to understand what the daily impact of vehicles will be. 
  • Demonstrate effective workforce planning by organising work whilst assessing resource requirements to meet the customer demands.
  • Actively work with the People and Recruitment team on driving engagement within the technical department in addition to attracting and maintaining talent and challenging poor performance and conduct.
  • Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.

Skills, Knowledge and Experience:
 

  • High level of customer service experience through time served within respective area of expertise.
  • Experience of working within a large scale automotive or manufacturing environment.
  • You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving.
  • In addition, you will have excellent leadership skills, the ability to motivate, engage and develop a diverse team in a complex environment.
  • Excellent knowledge of Health and Safety practices and procedures
  • Effective communication skills, oral, written, presentation, influencing and negotiations.
  • Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time.
  • Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
  • Review performance of all direct reports whilst coaching and developing skills.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

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