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Service Delivery Manager

4 months ago

Lutterworth, United Kingdom Unipart Logistics Full time
Contract type: Full time
Location: Magna Park
Hours: 40 hours per week, Monday to Friday
Salary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
 
About the Job
 
Relationships mean everything to us, and this one is particularly special.  You’ll have an important part to play ensuring customer satisfaction in managing the transport services for the final mile operations within the distribution services.
 
Here at Unipart, we don’t just have a way of working, we have The Unipart Way.  It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
 
As Carrier Service Delivery Manager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer.
 
As part of your key responsibilities you’ll:
Ensure there is a mechanism in place to measure OTIF on a monthly basis - including overall OTIF and FTHR 
Understand customer KPI targets and setting performance measurements for carriers
Manage carriers to the KPI measures in place and implement corrective actions when necessary
Provide information to the finance team to support the budgeting process, managing to the agreed budget of the transport services on behalf of the client
Act as a point of escalation for issues that arise in the management of transport services
Work closely with MPC, understand and approve outbound delivery plans, and liaise with carriers direct to ensure collections are pulled on time 
Apply continuous improvement methodology in the transport management operations to deliver service and cost improvement
Look for growth opportunities with the customer
 
About You
 
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role
An understanding of Transport and/or Distribution
Excellent Customer Services skills supported by good commercial understanding
Strong team player
Experience of managing suppliers/carriers to KPI measure
 
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.  As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may have experience in the following roles: Transport Manager, Distribution Manager, Logistics Coordinator, Operations Manager, Customer Service Manager, Supply Chain Manager, Carrier Manager, Fleet Manager, Transport Supervisor, Delivery Operations Manager, Logistics Supervisor, Distribution Coordinator, etc.
REF-(Apply online only)