Customer Service Specialist, Uk Equipment

3 months ago

Lutterworth, United Kingdom Avantor Full time

The Opportunity:

Avantor is looking for a highly organised Customer Service Specialist to join our Equipment & Instrument Project Team on a hybrid basis in Lutterworth, Leicestershire. You will be required to come to our offices two days out of five on a weekly basis. Initial training of 2 weeks + will be fully office based.

The successful Customer Service Specialist will be dealing with high value specialised orders, projects & tenders, high requirements of standard orders, provide project updates, deal with internal customers as well as external vendors & suppliers.

If you are passionate about providing the highest level of customer service and want to be part of a team that solves the world’s most complex challenges - let’s talk

The team

The Technical Customer Service Specialist will be part of a wider Team of 5.

What we’re looking for
- Experience: At least 1-3 years experience in a customer service or project coordinator role preferably within distribution or logistics.
- Education: High school diploma required;
- Strong interpersonal, communication, organisational and team working skills.
- Ability to work and collaborate with senior leadership across a variety of functions.
- Collaboration tool: Good IT skills (MS Office including Excel, CRM & SAP would be beneficial).

How you will thrive and create an impact
- To manage the projects/tenders and specialised orders post processing to provide full after sales support within the department and manage workload within challenging response times.
- Provide support for Customers, Capital Equipment Specialists, Internal Project Specialists, The Business Development Team, Vendors and Account Managers to manage all objectives and provide high level of customer service in line with Avantor’s ICARE Values
- Project management for tender orders and CAPEX projects post order to coordinate deliveries to POU and manage the customers expectations.
- Implement project work, business reports and core tasks in a timely manner when required
- Liaise with the operations team and specialised carriers to arrange delivery of goods to POU and proactively assess risks and potential site issues to manage the customer expectations for specialised delivery and highlight concerns on site
- Liaise with customers and engineers to ensure the completion of service requirements, installations, IQ/OQ/PQ and site survey and checklists when required.
- Investigate any queries on orders, equipment lead time and delivery specifications, Billing, Invoicing, and financial queries
- Highlight areas on non-conformance through the company compliance process and work with vendors and customers for swift resolution.
- Establish relationships with suppliers to ensure support for business growth.
- To work with the field-based teams to help drive sales activity and business growth for capital equipment. Attend customer visits with Capital Equipment Specialist & Sales conferences when required.
- Support health and safety, mental health, and wellbeing in the workplace.
- Ensure all business is transacted within the parameters of the Avantor policy and procedure. Ensure all goods handling and processes are compliant and flag issues immediately.
- Knowledge of or willingness to train in ABS (Avantor Business Systems) would be beneficial.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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