Technical Customer Service Specialist

7 months ago


Lutterworth, United Kingdom Avantor Full time

The Opportunity:

Avantor is looking for a detail-oriented Technical Customer Service Specialist to manage the quotations within the Technical department, assist in checking pricing & sourcing products within challenging response times. Answer routine questions and solve issues from internal & external customers & suppliers.

The successful Technical Customer Service Specialist will work closely with the sales team. If you are passionate about providing the highest level of customer service and want to be part of a team that solves the world’s most complex challenges - let’s talk

The team

The Technical Customer Service Specialist will be part of a wider Team of 8.

What we’re looking for
- Experience: At least 1-3 years experience in a scientific customer service / sales / technical quotations role.
- Knowledge of lab equipment.
- Education: High school diploma required; Bachelor’s degree in science related field a plus,
- Strong interpersonal, communication, organisational and team working skills.
- Ability to work and collaborate with senior leadership across a variety of functions.
- Collaboration tool: Good IT skills (MS Office including Excel, CRM & SAP would be beneficial).

How you will thrive and create an impact
- Producing technically specific quotations for capital equipment including servicing and whole life costing information if required.
- Qualifying calls on a technical and commercial level from customers who phone in for a quotation and general enquiries.
- Provide Technical knowledge and support for Customers, Capital Equipment Specialists and Account Managers.
- Investigate any queries on quotations, equipment leads time and delivery specifications.
- Implement project work and business reports in a timely manner when required.
- Establish relationships with suppliers to ensure support for business growth.
- To work with the field-based teams to help drive sales activity and business growth for capital equipment.
- Attend customer visits with Capital Equipment Specialist & Sales conferences when required.
- Support health and safety in the workplace.
- Ensure all business is transacted within the parameters of the Avantor policy and procedures

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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