Service Delivery Coordinator
6 months ago
**Company presentation**:
Do you believe your work can make a difference in other people’s lives and contribute to an organisation's and its customers' success? At Bleckmann, we do.
Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you.
We are currently looking for a UK Service Delivery Coordinator to join our Service Delivery Team at our Tornado site in Lutterworth.
This is a permanent role Monday - Friday, with a salary of £27,583.49.
**Function**:** Main purpose of job**
- To work proactively with the operational teams to ensure client requirements are met in full and exceeded where possible
- To provide a single point of contact (ecomms and wholesale only) for the resolution of issues. This will include resolving the issue within the team; escalating to operations/Supervisor where necessary and communicating progress/ resolutions back to the client
**Key tasks and responsibilities**
Working closely with the Service Delivery Supervisor the role holder will:
- Identify and support practical solutions to ensure these needs are met
- Monitor progress of the stock flow by interrogating data provided through multiple systems; identifying issues; providing solutions and working with stakeholders to implement these solutions
- Liaise with carriers for routine and exceptional events or issues and organise ad hoc collections for clients
- Accurately maintain and update the excel spreadsheets that track the flow of stock through the supply chain
- Support the invoicing process
- Ensure the necessary equipment is in place to store and transport goods. This will involve liaising with the warehouse teams and ordering equipment as necessary
- To undertake ad hoc projects as required
**Profile**:** Essential Skills/ Qualifications**
- Analytical when dealing with problems
- Conveys information in a clear, structured and understandable manner
- Good verbal and written communication skills
- Confident working with excel, to include manipulating information
**Agilities**
- **Client Focus** - You understand our clients and their customer base, and you use this understanding to enhance their experience.
- **Problem Solving** - You tackle and resolve problems within your role, seeking support as necessary. You fully understand what is within your remit and when a situation should be escalated.
- **Inspirational Leadership** - You engage with others and have a respectful way of communicating.
- **Relationship Management** - You develop a positive and respectful relationship with stakeholders and colleagues.
- **Influence **- You influence your work and colleagues in a positive and constructive way.
- **Operational Focus** - You consistently deliver core processes while looking for opportunities to improve. You demonstrate attention to detail and concern for accuracy.
**Proposal**:
Our people are at the heart of what we do. They are critical to our client’s successes and without a doubt, to our success also. This is why we offer a range of benefits including:
- Competitive salary
- 33 days annual leave, inclusive of Bank Holidays
- 4 x salary life insurance
- Competitive pension scheme
- Retail and Various Discounts via a Benefits Platform
- Health and Well-being initiatives (EAP, OH, Wellbeing hub via a benefits platform)
- Social Events
- Exclusive Client Discounts
- On site parking
**Additional information**:
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