Customer Service Representative
4 months ago
At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.
We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.
**About the Role**:
The customer service representative is responsible for supporting the account teams by handling end to end order management. As the primary customer depot / head office contact, it is the role of the customer service representative to ensure customer satisfaction in timely resolution of all queries, providing a great customer service experience throughout.
**Key Responsibilities**:
- To accurately capture and process external and internal customer orders and provide all the information required to enable the system to source these orders by utilising excellent customer facing skills and ensuring the most efficient service to customers.
- Support zero loss philosophy by ensuring order volumes are optimal through driving full load utilisation or link loads for smaller orders and mínimal pick.
- To obtain customer booking slots for new orders and rebook existing orders where original slot cannot be satisfied.
- Provide the primary Britvic point of contact for customer delivery points and liaison with head office contacts.
- Provide the primary Britvic logistics point of contact in-line with customer requirements outside normal office hours.
- Resolve delivery order issues with customer depot / head office and relevant Britvic personnel.
- To highlight where orders are outside predetermined parameters to enable action to be initiated to achieve zero loss targets.
- To provide timely and accurate checks to ensure all orders are processed effectively.
- Investigate all order failures / shortages and provide resolution, action plan and relevant supporting comms.
- Channel aligned, but work cross functionally with collaboration and forecast managers, deployment, transport & warehouse providers and network execution to ensure best in class customer service in the most efficient way.
- Have an awareness level of S&OP and the role played and therefore impacts within the supply chain.
- Have full understanding and use of systems SAP, CMS (telephone query line) and customer service reporting.
- Ensure effective, clear and timely communication to relevant stakeholders.
**Knowledge, Skills & Experience Required**:
- Customer facing experience
- FMCG business experience
- SAP experience
We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive
-
Customer Service Representative
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Avantor Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Avantor, you will be responsible for delivering exceptional customer service and support to our key customers. Your primary focus will be on internal account management, ensuring timely and effective resolution of customer queries and...
-
Customer Service Representative
3 months ago
Lutterworth, United Kingdom Britvic Soft Drinks Ltd Full timeAt Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J2O, R....
-
Customer Service Representative
3 months ago
Lutterworth, United Kingdom Britvic Soft Drinks Ltd Full timeAt Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J2O, R....
-
Customer service Representative
3 months ago
Lutterworth, United Kingdom Avantor Full timeThe Opportunity: Intermediate level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Maintains and attracts potential customers by...
-
Customer Service Representative
19 hours ago
Lutterworth, Leicestershire, United Kingdom TVS SCS Full timeJob Title: Customer Service AdvisorAt TVS SCS, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. This role will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Provide first-line support to customers via phone and email, resolving issues...
-
Customer Service Representative
20 hours ago
Lutterworth, Leicestershire, United Kingdom TVS SCS Full timeJob Title: Customer Service AdvisorAt TVS SCS, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. This role will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Provide first-line support to customers via phone and email, resolving issues...
-
Customer Service Representative
17 hours ago
Lutterworth, Leicestershire, United Kingdom Logistic People Full timeCustomer Service Operative Wanted In Lutterworth! We are seeking a skilled Customer Service Operative to join our team at Logistics People. Location: Lutterworth, Great Britain Working Hours: Monday - Friday 06:00 - 14:00 Shifts Available Pay rate: £12.35 P/hr Position: Customer Service Operative As a Customer Service Operative for Logistics People, your...
-
Customer Service Representative
20 hours ago
Lutterworth, Leicestershire, United Kingdom Logistic People Full timeCustomer Service Operative Wanted In Lutterworth! We are seeking a skilled Customer Service Operative to join our team at Logistics People. Location: Lutterworth, Great Britain Working Hours: Monday - Friday 06:00 - 14:00 Shifts Available Pay rate: £12.35 P/hr Position: Customer Service Operative As a Customer Service Operative for Logistics People, your...
-
Customer Service Representative
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Marmion Full timeWe are seeking a highly skilled and professional individual to join Marmion as a Customer Service Assistant. This role is based in a dynamic office environment where you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide a first-class customer experience, ensuring that all interactions are...
-
Customer Service Representative
1 day ago
Lutterworth, United Kingdom TVS SCS Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at TVS SCS. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide first-line support to customers via phone and email, resolving...
-
Customer Service Representative
2 days ago
Lutterworth, United Kingdom TVS SCS Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at TVS SCS. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide first-line support to customers via phone and email, resolving...
-
Customer Service Representative
5 days ago
Lutterworth, Leicestershire, United Kingdom EVO Group Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our North Region team as a Customer Sales Support. This exciting new role will involve working closely with our Account Directors to support our biggest reseller partners.Key ResponsibilitiesProvide exceptional customer service and support to our reseller partnersWork...
-
Customer Service Representative
5 days ago
Lutterworth, Leicestershire, United Kingdom EVO Group Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our North Region team as a Customer Sales Support. This exciting new role will involve working closely with our Account Directors to support our biggest reseller partners.Key ResponsibilitiesProvide exceptional customer service and support to our reseller partnersWork...
-
Customer Services Assistant
3 months ago
Lutterworth, United Kingdom Avantor Full timeThe Opportunity: Avantor is looking for a dedicated Customer Service Representative. The successful Customer Service Representative will be responsible for internal account management for our key customers, managing all customer service queries, advising customers on lead times and providing high level of customer service.The role will be a full-time, hybrid...
-
Customer Service Representative
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Marmion Full timeWe are seeking a highly skilled and professional individual to join Marmion as a Customer Service Assistant. This role is based in a dynamic office environment where you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide a first-class customer experience, ensuring that all interactions are...
-
Customer Services Assistant
3 months ago
Lutterworth, United Kingdom Avantor Full timeThe Opportunity: Avantor is looking for a dedicated Customer Service Representative. The successful Customer Service Representative will be responsible for internal account management for our key customers, managing all customer service queries, advising customers on lead times and providing high level of customer service.The role will be a full-time, hybrid...
-
Customer Service Representative
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Avantor Full timeAbout the RoleAvantor is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing internal account relationships with our key customers, resolving customer inquiries, and providing exceptional customer service.Key ResponsibilitiesManage internal account...
-
Customer Service Representative
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Avantor Full timeAbout the RoleAvantor is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing internal account relationships with our key customers, resolving customer inquiries, and providing exceptional customer service.Key ResponsibilitiesManage internal account...
-
Customer Service Representative
2 weeks ago
Lutterworth, Leicestershire, United Kingdom EVO Group Full timeEVO Group is seeking a Customer Sales Support professional to join our North Region team. This role offers a unique opportunity to work closely with Account Directors and support our largest reseller partners. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to drive business growth. Key...
-
Customer Service Representative
2 weeks ago
Lutterworth, Leicestershire, United Kingdom EVO Group Full timeEVO Group is seeking a Customer Sales Support professional to join our North Region team. This role offers a unique opportunity to work closely with Account Directors and support our largest reseller partners. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to drive business growth. Key...
