Customer Support Specialist

2 months ago


Horsham, United Kingdom Breathe HR Full time

We’re a rapidly growing company with a great team and an incredible suite of products. We're committed to being a great place to work; with a culture where people thrive, add value to the business and achieve their ambitions.

We are looking for a **Customer Support Specialist **to** **join our growing Customer Success Team.

**Why is this role important?**

Working within the Support Team, the Customer Support Specialist will be responsible for supporting and educating Breathe’s customers, resolving issues and ensuring customers have a successful product experience.

**How a day might look like for you**:

- Respond to inbound queries via chat and phone and provide guidance and support to our customers to ensure they have the best product experience.
- Logging, prioritising, resolving and escalating queries where necessary to ensure a prompt closure.
- Addressing customer needs and Identify friction points
- Ensure all support calls are handled timely and effectively.
- Communicate with customers through various channels to ensure a first class level of customer satisfaction.
- Become an expert in all Breathe products to confidently support our customers
- Ad Hoc work given by customer support manager

**What we value for this role**:

- Exceptional customer service skills
- Passion to see issues through to resolution
- Be a true ‘People person’
- Ability to understand and evaluate the customer experience
- Good organisational, co-ordination and project management skills
- Excellent written and verbal communication skills
- Ability to communicate with technical and non-technical people
- Interest in technology
- Self-motivated and a strong team player

**Some of our ‘Breathe People Benefits’**:

- £25,000-£28,000
- Bonus scheme
- 25 days holiday + Birthday off
- Hybrid / Flexible working
- Matched pension scheme, life insurance and healthcare
- Wellbeing programme
- Talent development planning with learning days



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