Customer Support Executive

2 weeks ago


Horsham, United Kingdom Arc IT Recruitment Full time

Customer Support Executive (German-Speaking)Horsham (Onsite)£24-26k, DoE

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join a respectable manufacturing organisation. Reporting to the UK customer Sales team you will:

  • Provide excellent customer support via phone, email, and chat channels in English and German (80:20).
  • Address customer inquiries, concerns, and issues in a timely and professional manner.
  • Assist customers with product information, order processing, and problem resolution.
  • Collaborate with other teams to ensure a seamless customer experience.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • Fluency in written and spoken German is essential for this role.
  • Minimum 2 years of experience in a customer service or support role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Excellent problem-solving skills and a customer-centric approach.
  • Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

  • Opportunities for career growth and development.
  • Friendly and supportive work environment.
  • Training and ongoing support provided.

£26k, Horsham



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