Customer Support Coordinator

3 weeks ago


Horsham, United Kingdom United Washrooms Full time

United Hygiene Solutions is an exciting business, led by an energetic and forward thinking Managing Director. Who has over 20 years experience in the specific industry sectors, product offering and how to deliver a high quality service to our customers.

If you are interested in working for a growing business within a safe sector, as an essential member of the team, get in touch

**Overview of Position**

We have an exciting opportunity for a friendly and organised Customer Support Co-Ordinator who will report to the Managing Director. You will be responsible for looking after our customers, dealing with queries and liaising with the Operations team to ensure the customers needs are met.

**Customer Services**
- Taking and dealing with all general customer Service queries and logging the initial query along with the steps taken to resolve the query and the outcome onto the company bespoke data base.
- Arranging replacement stock for any faulty or broken products along with schedule paperwork for the replacement to be carried out.
- Arranging extra stock to be delivered to customers following their requests along with delivery notes to be signed by the customer and raised any additional charges for this stock.
- Logging and actioning Drivers Reports and communicating the outcome with both the Customer and Customer Care Driver

**Contracts**
- Input all new contracts onto the company bespoke database.
- Liaise with Operations personnel and Customers to ensure the smooth implementation of all contracts through to point of installation.
- Raise route cards for new and increased contracts and co-ordinate the placement of new cards into the appropriate route books.
- Co-ordinate and input all contract amendments, ensuring written confirmation is received.
- Liaise with Finance team to check values and totals of customer invoices for accuracy and omissions.
- File all documents generated by contracts systems and customer correspondence.
- Chasing all overdue installations and removals on a daily basis
- Making customer calls to ensure each new customer is happy with the installation process and products received.

**Sales Support**
- Updating the company bespoke CRM system with information telephones in by the Business Development Managers following visits to new prospective customer.
- Check pricing in line with the company pricing model and raise quotations requested by the Business Development Managers.
- Chase for updates on all visits and quotations when an update has not been logged within 48 hours of issue.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Horsham, RH12 4QD: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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