Customer Services Executive

4 weeks ago

Duxford, United Kingdom Imperial War Museums Full time

**Opportunity ID**

386

**Location** 1- IWM Duxford

**Salary** 1- £23,278 per annum (pro rata)

**Hours** 1- On average 21.75 hours net per week (Three days)

**Department** 1- AV Duxford

**Job Summary** 1
- The role of a Customer Services Executive is to ensure that every customer that interacts with IWM via written or verbal means receives an effective, efficient, positive and professional experience. Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all of our activities.

This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales.

**Key duties**

You will be expected to work independently as well as with different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus on delivering excellent customer service, ensuring value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems, processes and procedures as directed to ensure consistency of service, brand and operational standards.

You will be expected to work across departments effectively, working with individuals, other teams, partners and where appropriate volunteers.

You will identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.

**For a full list of duties and the person specification (which your app**lication will be marked against) please view the Job Description.**

1February 15th 2024, 9:00 AM

**Interview Details**

Interviews for this post are planned for the week commencing the 26th February.
- Benefits
- Our generous full-time equivalent annual leave allowance is 25 days per annum plus public holidays rising to 30 days after 5 years.
- Access to our Company Group Pension Plan with competitive Employer Contributions.
- Access to select a range of benefits to suit your personal circumstances and lifestyle via our benefits platform, IWM4me. IWM4me offers IWM staff a wide range of health, protection, and lifestyle benefits, many at corporate rates not available on the high street.
- Free sanitary products provided at all sites.
- 20% discount in all IWM’s on-site shops.
- A 25% discount in IWM’s cafes.
- Free entry to all IWM Air shows at IWM Duxford.
- Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
- Enhanced maternity and paternity benefits dependent on length of service.
- Access to our in-house training programmes and development
- Access to an interest free season ticket loan scheme after three months service.
- Access to a Cycle 2 Work Scheme
- Access to our Employee Assistance Programme, and Career Development Advice.
- IWM staff also have access to The Charity for Civil Servants services and support.
- Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
- Access to social events run by groups with IWM.

**Disclosure and Barring Service Check**

A basic check, which shows unspent convictions and conditional cautions.
- Equal Opportunities
- IWM is committed to a policy of Equal Opportunities.

We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.

Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.

  • Customer Service Representative

    2 weeks ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Customer Service Representative

    3 weeks ago

    Duxford, United Kingdom Reed Business Support Full time

    We are looking for a Customer Service Representative to join a globally known company on a full-time and permanent basis. They are the industry leader in the manufacturing of advance composite materials and the world leader in honeycomb manufacturing forthe commercial aerospace industry. You will be working Monday to Friday from 8:30am to 4:45pm - 3 days a...

  • Sales Executive

    4 weeks ago

    Duxford, United Kingdom EMG Motor Group Full time

    About Us At Grainger Motor Group, we take pride in our identity as a family-run and owned business, we cherish our people and their contribution to our success. Our vision is to ‘be the best’ at what we do and we recognise that our staff are the most important asset to our business - success is only achieved through our people. We are committed to...

  • Customer Service Advisor

    2 weeks ago

    Duxford, United Kingdom Busy Bee Recruitment Full time

    Hours: Monday - Friday 9am - 5:30pm (hybrid working is available) Reward: Up to £12.00 an hour DOE + holiday pay Start: ASAP Reference number: HA/Req/004169 **The Requirements** **The Role** - Discuss invoices and accounts with customers - Take and process personal and payment information from customers and ensure the information is kept safe, secure,...

  • Customer Service Advisor

    3 weeks ago

    Duxford, United Kingdom Busy Bee Recruitment Full time

    Hours: Monday - Friday 9am - 5:30pm (hybrid working is available) Reward: £10.42 - £12.00 ph Start: ASAP Reference number: FL/Req/003591 **Duties**: - Resolve any customer queries and complaints, recognising when complaints need to be escalated to management - Discuss invoices and accounts with customers - Take and process personal and payment...

  • Planning Customer Support Officer

    2 weeks ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Technical Coordinator

    4 weeks ago

    Duxford, United Kingdom PureKat Consultancy Full time

    Hybrid role available***Do you have experience in Energy Engineering, Environmental Science or Sustainability?Job Title: Technical Coordinator (Energy Services)Location: Duxford, CambridgeshireSalary: £negotiable DOEHours: Monday - Friday 09:00am - 05:30pm (2 days working from home)Contract Type: Full time, PermanentSector: Technical / Energy ServicesOur...

  • Technical Coordinator

    4 weeks ago

    Duxford, United Kingdom PureKat Consultancy Full time

    Hybrid role available***Do you have experience in Energy Engineering, Environmental Science or Sustainability?Job Title: Technical Coordinator (Energy Services)Location: Duxford, CambridgeshireSalary: £negotiable DOEHours: Monday - Friday 09:00am - 05:30pm (2 days working from home)Contract Type: Full time, PermanentSector: Technical / Energy ServicesOur...

  • CSA Planner Team Leader

    2 days ago

    Duxford, United Kingdom SMT GB Full time

    About The RoleWe are looking for a CSA Planner Team Leader to lead, inspire and manage a team of CSA Planners for scheduling, on time delivery and follow up of our Customer Support Agreements (CSAs), along with reviewing performance by using coaching and quality monitoring in order to elevate service levels and reduce corrective actions.Based at our Duxford...

  • IT Support Services Apprentice

    4 weeks ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Workshop Supervisor

    3 weeks ago

    Duxford, United Kingdom ResourceBank Recruitment Full time

    Are you a seasoned leader with a knack for orchestrating efficient workshop operations? Our client SMTGB invites you to take the helm as their Workshop Supervisor at Duxford! As the backbone of our client’s workshop, you'll play a pivotal role in driving productivity, fostering employee growth, and ensuring top-notch service to their valued...

  • Workshop Supervisor

    2 weeks ago

    Duxford, United Kingdom SMT Network Full time

    **Position - Workshop Supervisor** **Location - Duxford** Are you a seasoned leader with a knack for orchestrating efficient workshop operations? SMT GB invites you to take the helm as our Workshop Supervisor at Duxford! As the backbone of our workshop, you'll play a pivotal role in driving productivity, fostering employee growth, and ensuring top-notch...

  • Aerospace Key Account Manager

    2 weeks ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Quality Leader

    3 weeks ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Product Manager

    1 week ago

    Duxford, United Kingdom Hexcel Corporation Full time

    With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites,...

  • Business Development

    2 weeks ago

    Duxford, United Kingdom DMR Personnel Ltd Full time

    Salary to 100,000K per annumAn open and vibrant start-up environmentHybrids working opportunityFlexible working hoursFree onsite parkingWalking distance to local rail linksChoose your own equipmentGenerous holiday allowanceRegular social company gatheringsA stake in a high-growth businessMentor programmeProfit-sharing bonus schemeCompany pension...

  • Regional Administrator

    3 weeks ago

    Duxford, United Kingdom Bodhi Resourcing Full time

    Main Duties: - Answers calls from customers and logs any work. - Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes. Book appointments with clients according to this schedule. - Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment. -...

  • Office Administrator

    4 weeks ago

    Duxford, United Kingdom Heavens Recruitment Ltd Full time

    Salary: £25,000 per annum Type: full time, permanent Hours: 8:30-5:30 (1 hour lunch) Mon-Fri office based Location: Duxford (CB22) Our client is a successful and highly accredited Service and Installation business. Due to growth they are now looking for Office Administrator to join their team. RESPONSIBILITIES - Answer calls from customers and log any...

  • Administrator

    2 weeks ago

    Duxford, United Kingdom Sarah Perry Full time

    Duxford based engineering company has a new requirement for an experienced Branch Administrator. Key duties: Answers calls from customer and logs any work which needs to be scheduled as a result of a call out. Support Manager updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book...

  • Pricing Coordinator

    3 weeks ago

    Duxford, United Kingdom Busy Bee Recruitment Full time

    Do you have a have a keen eye for detail and enjoy data manipulation and analysis? If so, look no further. Offering Logistics services to major scientific clients, you will be responsible for actioning enquiries and providing accurate quotations to yourcustomers. If you have excellent customer service skills including being confident at interacting with...