IT Support Services Apprentice

4 weeks ago

Duxford, United Kingdom Hexcel Corporation Full time

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking an IT Support Services Apprentice for our Duxford, UK location.

The selected individual will be responsible for but not limited to the following obligations:

Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate. Set-up and install new PC hardware / software, in accordance with recognised procedures and standards. Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up. Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards. Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance. Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members. Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled. Provide administrative duties as required by the department.

Qualifications:

Exceptional customer service skills Solid IT troubleshooting skills Ability to work well in a team environment across multiple countries/regions Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships. Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology. Experience in Microsoft applications (excel, word, powerpoint) Conducting research via internet. Ability to prioritize tasks and efficiently manage time. Ability to exercise good judgment and effectiveness in working with a high performing team. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond effectively to inquiries or complaints.

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

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