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Revenue Officer
4 months ago
As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit **Revenue Officers** on a** full-time, permanent basis.** The roles will be based in various locations, including **Watford, Milton Keynes, Bletchley, Northampton and London Euston.**
The roles will include working on a roster basis, including bank holidays and weekends.
**What does the job involve?**
- Interacting with customers on a face-to-face basis at our ticket barriers
- Reporting any unusual activity or anti-social behaviour to security staff or British Transport Police
- Undertaking full ticket, passes and rail cards inspection
- Dealing effectively with passengers who are not in possession of a valid ticket - potentially issuing penalty fares and issuing appropriate tickets
- Operating automatic ticket gates - where required
- Undertaking customer service or crowd control duties at your base station and other stations, where required
- Conduct interviews with those suspected of travelling fraudulently - preparing notes and reports
What skills and experience do I need to do the job?
- A good standard of maths and english
- Good geographical knowledge
- Previous experience of customer service or retail
- Providing excellent levels of customer service
- An ability to handle difficult situations and conflict
**What are the salary and benefits?**
- £26,805 per annum
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
**Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
