Customer Service Advisor
2 days ago
We have a great opportunity to embark on a career at a national and well-recognised bank as a Customer Service Advisor
**Role Duties**:
- Inbound calls and maybe some outbound, handling calls from customers transferring balance from one credit card to another
- Taking Debit card payments, money transfers or balance transfers ensuring accuracy and consistency
- Working on a computer and using our in-house systems to be able to provide the best customer service
- Receiving inbound telephone calls and being able to provide great customer service on behalf of a major banking client
- Using problem solving skills, to find a positive outcome to any problematic situation that may arise
**Essential Skills**:
- Excellent verbal and written communication skills
- Good listening skills
- Strong customer service skills
- High level of attention to detail
- Ability to follow instruction
- Experience working in a customer facing role. Must be aged 18+ to be eligible
- Problem solving - This is vital for this position, whether it is collecting a payment or alternatively putting the correct arrangements in place for the customer’s account
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