Business Support Assistant

3 months ago

Birmingham, United Kingdom West Midlands Police Full time

**Grade**:3

**Salary**:£22,677 to £23,835

**Closing Date**:Sunday 17th September at 23:59

**About the role**:
The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:
**Road Traffic Collision administration and Investigation Central Ticket Office**

The Traffic Investigation Unit is based at West Midlands Police Headquarters, Lloyd House, Birmingham and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders.

The Road Traffic Collision Team are responsible for the Investigation and Case Management of all damage only, slight injury and serious injury road traffic collisions (other than those occurring on the motorway network).

The Central Ticket Office are responsible for managing and processing speeding offences and fixed penalty notices.

The post is based at Lloyd House, Birmingham. Working hours are Monday to Friday 36.5 hours per week.

The role will include:

- Administration and management of the collisions reported by way of the Self Reporting Form (SRF) / National Collision Reporting Form (NCRF), and associated tasks, using the National Collision Recording and Sharing system (CRASH).
- Administration and management of speeding offences and Penalty notices via the Pentip national computer system.
- Management of the HORT1/2 Process.
- Administration of education courses, where identified as a suitable outcome or postal charges where a Court appearance is required through SJP and PLP case disposal information
- Conduct basic PNC checks and import relevant documents into Connect
- Liaison with local CMU in relation to Court process and ongoing cases.
- Management of archiving and filing in line with MOPI/Information services guidelines (dead files)
- Receipt, review and action of solicitors and insurance companies letters inc preparation of extracts/reports.
- Liaison with internal and external partners such as insurance companies, solicitors, Magistrates Court, Education Providers and the general public.
- Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts.
- Attendance at court to provide evidence in relation to the administration process.
- Create and despatch relevant correspondence as required.
- Be flexible and adaptable with regard to the needs of the unit.
- Perform any other duties commensurate with the department’s role.

**Essential Skills**:

- Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner
- Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear, logical and focused manner.
- Administrative experience and the ability to multi-task in order to deliver a quality service to customers.
- Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals

**Medical**

**Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.**

**Probation Policy**

**About Us**
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.
- This vision is built on three strategic priorities:

- A service that works for local people
- Engaged communities
- Employer of choice

We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.
- These are the values which guide all of our actions and decision making:

- Service - we put people first
- Integrity - we always do the right thing
- Compassion - we see the person needing help
- Professionalism - we lead by good example
- Equality, Diversity and Human Rights - we treat everyone fairly

Successful applicants will be required to pass recruitment vetting and security clearance scrutiny prior to starting their role. This includes a full background & financial disclosure.

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