Business Support Assistant

6 months ago

Birmingham, United Kingdom BIRMINGHAM DISABILITY RESOURCE CENTRE Full time

**Job Title: Business Support Assistant**

**Responsible to: Finance & Business Support Officer**

**Responsible for: Volunteers (Reception and Taxi Training Support)**

**Location: Office-based**

**DRC’s Information Health and Wellbeing Centre, Unit 18, ACE Business Park, Mackadown Lane, Kitts Green, Birmingham B33 OLD**

**Hours: 24 hours to be worked over 4 days (Mon to Thrs)**

**Salary**:Currently £13,228.80p - £13,703.04p pay banded for 24 hours per week)**

**Role Outline**:

- Under the direction of the Finance & Business Support Officer, to provide high quality administrative support services for DRC and its staff team ensuring key processes are maintained in a timely and accurate way.
- To work flexibly to meet the needs of the business, ensuring professional and proactive support is provided at all times.
- Generic projects across the business to support DRC delivery including but not limited to, HSF, IAG and all other future projects.

**Key Tasks**:

- Provide high quality business support services to internal and external customers.
- Maintain general reception duties providing frontline customer response service and resolving basic queries.
- Receive, sort, record and distribute incoming/outgoing post.
- Provide an efficient meetings/room bookings support service including allocating rooms and updating the rooms booking system; setting up and breaking down rooms; providing and/or organising refreshments and catering; and ensuring audio/visual and other equipment is available as required.
- Ensure DRC’s reception, meeting and training room areas are kept clean and tidy and meet all health and safety requirements.
- Undertake a range of administrative tasks to support taxi drivers booking on for Disability Equality and Safeguarding Training including but not limited to booking and arranging courses, booking trainers, photocopying course materials, taking payments, data input and paperwork completion.
- Support marketing and promotional campaigns.
- Undertake a range of predefined routine administrative tasks including access audits.
- Organise meetings and events in liaison with other relevant officers and produce outputs in a timely manner.
- Support and document meetings (which could include sensitive information) and produce outputs in a timely manner.
- Administer IHWC health and safety processes and safe systems of work to ensure premises and on-site activities comply with legislation.
- Maintain current and archived filing systems, entering and retrieving information from electronic databases.
- Support the organisation with retention and disposal of documents in line with GDPR and data protection requirements.
- Act as one of DRC’s duly appointed Fire Marshalls and First Aiders undertaking regular training as required.
- Support the recruitment, induction, supervision and guidance of volunteers.
- Interact sensitively, professionally and maintain confidentiality when dealing with colleagues and customers.
- Occasionally cover for the Finance and Business Support Officer in his/her/their absence.
- Undertake such other duties as may be reasonably required and which are commensurate with the nature and grading of the post.
- Comply with all legislative requirements, together with all DRC policies, procedures and reasonable management instructions.

**The post holder may be required to work with vulnerable adults.**

**In line with DRC’s Safeguarding Policy, an enhanced DBS check will**

**therefore be required.**
**PERSON SPECIFICATION**

**Job Title**:Business Support Assistant

**Department**: Corporate Services

Essential

Desirable

Method of Assessment

QUALIFICATIONS

Good standard of education including maths and English.

Application Form

Interview

Certificates

A willingness to undertake personal and professional development as required including completing a relevant Health and Safety management qualification within the first 12 months of employment.

Application Form

Interview

EXPERIENCE

Previous administrative, secretarial and office based experience.

Application Form

Interview

References

Previous experience of working in a customer facing role.

Application Form

Interview

References

Previous building and facilities management experience.

Application Form

Interview

References

KNOWLEDGE

AND SKILLS

Good working knowledge of IT including MS Office, data management and social media platforms

Application Form

Interview

References

Knowledge and understanding of health and safety

Application Form

Interview

A high standard of interpersonal skills and demonstrated ability to show sensitivity and tact in dealing with sensitive or confidential matters.

Application Form

Interview

Excellent organisational skills with the ability to work to tight deadlines.

Application Form

Interview

Ability to set work plans for self and regularly assesses progress

Application Form

Interview

Ability to manage own performance and performance of volunteers, taking

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