Business Support Officer

7 months ago

Birmingham, United Kingdom Department for Business, Energy & Industrial Strategy Full time

**Details**:
**Reference number**:

- 290151**Salary**:

- £25,310 - £27,515**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- BEIS - Market Frameworks - OPSS**Type of role**:

- Digital**Working pattern**:

- Annualised hours, Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
DBT

About OPSS

Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you

We are the Office for Product Safety and Standards (OPSS), part of the Department for Business and Trade #DBT. We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation and efficiency.

Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.

Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence

Further information can be found on our website here

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.

We are Inclusive

**Job description**:

- About the Team:

- We are the OPSS Digital and Technology team, and we build digital services focused on product safety and regulation.
- Our team is a mixed team of civil servants and contractors that collaborate in agile service teams working on user centred designs.
- We have an exciting portfolio of services that have internal and external users and there are already further services in our pipeline for future development.
- This is an exciting time to be at OPSS Digital. As a fast-growing area of the Department for Business, Energy, and Industrial Strategy, we’re raising compliance standards across the board and making a real-world impact on millions of lives nationwide.
- We are looking for a business support role to help us effectively manage our growing portfolio of work through project support and reporting. The role will also have the opportunity to deliver a crucial role in our Technology area, supporting the implementation of end user computing for office staff in Birmingham.
- OPSS has sites in Birmingham, London, and Teddington. This role is based in our Birmingham office but there maybe be a need to travel to our other sites on occasions.

About the Role:

As our Business Support Officer, you will support the team across a number of workstreams, ensuring adherence to service standards, key performance indicators and associated service level agreements. You will work in conjunction with colleagues to:

- Undertake senior level administrative tasks to ensure the effective delivery of Digital work-strands.
- Act as the first contact point across OPSS, for office-based queries, problem solving and using initiative to support and guide colleagues, escalating issues where appropriate.
- Undertake the collation and reporting of statistics for the Digital team.
- Develop team processes and procedures to ensure they reflect the current working environment.
- Ensure service standards and all SLAs are adhered, utilising resource and work allocation to support the requirements of the team.
- Leading your own development in line with the Digital Skills and Proficiency Matrix.
- Support Major Incidents across OPSS in a reactive manner.
- Work closely with senior management and colleagues across the Office to support the development and refinement of IT services in place.
- Provide reassurance and information to increase OPSS colleagues’ confidence.
- Utilise all resources available ensuring that work being undertaken is completed at the most appropriate level.

Using your experience in the role you’ll be able to feed into the wider strategic direction we choose to take OPSS in with guidance and support from your manager. Can you contribute to a team to build services to help people? If yes, we want to hear from you
As this is a key operational support service role, the post holder will be expected to be onsite Monday-Thursday, with the option to work from home Friday to support key service hours. We also nurture talent a

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