HR Services Manager

3 weeks ago

Birmingham, United Kingdom SF Recruitment Full time

SF Recruitment have recently partnered with a professional services organisation in Birmingham. They are currently looking for a HR Services Manager to join the team.
Role
- Build and maintain relationships with key stakeholders in order to define, prioritise, deliver and respond to specific requirements.
- Ensure robust management of the day to day operational and transactional HR activity by managing workflow to ensure successful, measurable completion of all activities within SLA's.
- Manage, develop and coach the team ensuring effective and customer focused service delivery.
- Be responsible for an effective payroll management for all staff.
- Manage benefit and pension administration including pension governance.
- Manage day-to-day employee relations queries and issues through Assistant Business Partners, ensuring more complex requirements are elevated to the HR Business Partners where appropriate.
- Ensure delivery through a three-tier service delivery model whereby the first point of contact with HR will commence through employee self-service and manager self-service, first line advisory through HR Advisors and escalating where appropriate to the AssistantHR Business Partners / Business Partners.
- Be responsible for maintaining and developing all HR policies and procedures that meet business needs and statutory requirements and HR knowledge is driven through the organisation to develop organisational capability.
- Oversee employment and onboarding administration ensuring a positive experience for existing staff and new starters
- Ensure clear performance measures are in place to understand and track performance across areas of responsibility of direct reports and use this to drive continuous improvement of the service provided.
- Be responsible for ensuring all relevant processes are documented and followed across the team and feedback is regularly facilitated to ensure processes and associated ways of working are continuously improved.
- Ensure that the performance of the current HR System is managed, via the HR System Analyst, ensuring optimal use of system functionality and understanding across the whole HR team to drive data accuracy.
- Engage with and work in a highly collaborative manner with a varied customer base, including the wider HR team and other key stakeholders
- Act as a point of escalation and provide support to team members to ensure they provide the correct advice and guidance on all aspects of HR administration, policy, procedure and practice.
- Day to day management of HR and Reward suppliers ensuring performance is in line with Contract and monitoring and controlling spend.
- Manage and ensure successful completion of annual lifecycle events including pay review, benefits renewal, annual leave reset etc.
Required
- Proven experience of managing a HR services delivery team responsible for managing employee lifecycle processes and administration, including HR reporting.
- Proven experience of processing payroll and managing an outsourced payroll service
- Proven experience of managing first and second line employee relations issues
- Experienced Line Manager, who can demonstrate how they would motivate, engage and manage team performance and service delivery
- Supplier management experience
- Evidence of managing end to end processes and driving continuous improvement to give a great customer experience
- Experience and knowledge of managing a HR system and service delivery function in an SLA/KPI driven environment
- The ability to focus on results through planning ahead, managing expectations and solving problems
- Experience of managing projects and/or end to end HR lifecycle events eg pay review
- Experience of managing Flexible Benefits and basic compensation processes
- Completed or working towards a Chartered status of CIPD qualification

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