Patient Pathway Coordinator

6 months ago

London, United Kingdom Whittington Health NHS Trust Full time

The Community Red Cell Service are looking for a talented individual who is committed to working as part of a team, delivering excellence, and providing the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.

The post holder will have a responsibility for supporting patients through their clinical pathway ensuring prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.

The postholder will ensure that every effort is taken to the improve quality of communication and work proactively to improve access to information and respond to enquiries for all patients and staff members who use the service. The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this.

A Patient Pathway Coordinator will assist the patients throughout their clinical experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. They will build trust with patients to enhance their overall health experience.

As a Patient Pathway Coordinator you are responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring waiting times targets are avoided or escalated to the relevant manager.

The post holder will proactively manage and track the progress of all stages of the pathway whilst also working with colleagues throughout, to ensure waiting time targets are achieved.

The post holder will be required to assist in updating dashboards on a daily basis, to ensure transparency of workload position, thus contributing towards continuity of service during times of absence.

The postholder will support with data collection to enable service evaluation, ensuring it is accurate and submitted in a timey manner.

Across NCL our Trusts serve a richly diverse population and we work hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

We believe that as public sector organisations we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Key Duties
- To work and establish positive interpersonal relationships with members of the team, characterised by mutual respect, open and honest communication.
- To support organisation of the day to day running of the service, identifying resources needed.
- To monitor and distribute the workloads of the staff within the team, ensuring that all staff have the appropriate workloads and take action as required.
- To support the development of Standard Operating Procedures (SOPs) for the local work area.
- To attend all team/departmental meetings and take minutes/actions.
- To be responsible for the ordering and monitoring of stationery and office equipment for the department.
- Working from other sites within North Central London when necessary e.g. community sites
- Providing cover for other specialties if needed.
- Maintain close links with multidisciplinary colleagues in primary, secondary, and social care to support early referral and enhance continuity of care for patients.
- Maintain accurate records regarding all patient contacts, including telephone consultations.
- Maintain and utilise department and Trust information system(s) currently in use and ensure the accuracy of information held on relevant computer systems.

Pathway Processes
- To act as a named point of escalation for pathway issues within the team.
- To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams are aware of patients with specialist needs.
- To liaise with other departments/ partner organisations to coordinate and facilitate the treatment of patients.
- To arrange translation services, in liaison with the appropriate departmental manager, as required.
- Monitor clinic capacity and be proactive where capacity limitations threaten target compliance and in seeking ways to increase clinical capacity.

General Administration
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking

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