Heathrow Express Business Lead
3 weeks ago
You will be steering the Heathrow Express business, developing the short and long-term commercial strategy that ensures revenue and passenger growth and delivers industry-leading performance.
You’ll be strengthening our customer-focused culture and building our team’s capability. By delivering an unequalled rail passenger service, you will be protecting Heathrow Express (Hex) passengers’ and colleagues’ safety, and our reputation.
As our representative, you will be promoting the business in the wider rail industry and within the local community.
**Your role will involve**:
- Guiding the Heathrow Express Operating Company (HEOC) including setting the strategic direction of the business and delivering year-on-year profitability, growth, and customer experience improvements
- Growing the Heathrow Express brand and maintaining our reputation as one of the highest performing UK train operating companies
- Agreeing and delivering the company’s operating and capital budgets and continually seeking opportunities to deliver more efficient service at a lower cost per passenger
- Developing a best-in-class digital offer to provide customers with a wide range of purchasing options in advance and on the day
- Developing and delivering a commercial strategy that builds on innovative fare strategies, customer experience initiatives and business relationships
- Ensuring the business complies with all the requirements of the holder of a Train Operators Licence
- Playing an active role in the governance of Heathrow Express Operating Company Board including corporate social responsibility and sustainability
- Providing clear management, direction and meaning to the workforce through colleague engagement plans that are designed to deliver fantastic experiences for colleagues and customers
**These skills are essential**
- Significant working knowledge from a regulated transport-led environment
- Proven success in building capability across a large and multi-disciplined team where you have ensured working practices minimise risk to self, work colleagues, customers, staff and the environment
- Commercial and contract management, and assurance, in a senior role where compliance across safety legislation is paramount to success
- Budgets and business planning, process management and control
- Evidence of previous negotiating and influencing skills internally and externally
- Success in delivering a high standard of the customer experience through large customer-facing teams
**Ideally, you will also have**
- Participated in projects and working parties across the rail industry
LI-JA1
This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.
Joining us now means you’ll become key to our recovery, brining exciting challenges and opportunities. As passenger demand returns, you’ll play your part in safely getting the world moving again.
We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.
We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.
**Our rewards**
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.
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