Customer Host

5 days ago

London, United Kingdom Heathrow Full time

**Contract: Permanent**
**Salary: 23,616 per annum**

**Hours: 35 hours per week**
**Shifts**:A rolling roster covering early, late and night shifts.**
**_Please note that this role does not meet Home Office criteria for Heathrow to offer visa sponsorship under the Skilled Worker route. Applicants must already hold the right to work in the UK.
- **

There's no better way to get from Heathrow to central London than using public transport. Small wonder, then, that over 20,000 passengers a day make use of our rail stations.

We’re looking for Customer Hosts to join our Heathrow Rail Station teams to help us drive more passengers to use our stations by providing first
- class customer service, sharing travel information and giving assistance.

Customer Hosts are our brand ambassadors and, as such, you’ll offer everyone a warm welcome to London. You’ll also offer them your knowledge and guidance, whether it’s helping them find the right train, terminal or giving directions to London landmarks.

As you might imagine, the safety of our passengers is our top priority. You’ll be putting safety first; which means you’ll also be complying with Heathrow Rail’s procedures, rules and regulations. Of course, we will give you thorough safety and security training, so you’ll know what to do if you spot an unattended bag, see someone acting strangely or are involved in an emergency evacuation.

This role is about as far as you can get from a desk job. You’ll be out and about, moving around and interacting with customers. Whilst you don’t need prior experience to land the role, you will need great communication skills and a passion for delivering excellent customer service. Due to the nature of the work - where your observation and listening skills are important - you do need to be ready to take sight and hearing tests too.

Once onboard, you'll find this is a role that offers real variety and great job satisfaction, and you will also benefit from our generous reward package. Not to mention excellent career development opportunities within the business.

This is your chance to build a career in an airport that matters to millions. Heathrow is a city within a city - interesting and ever changing. As critical national infrastructure, we keep the economy moving by helping to facilitate travel and trade.

Joining us now means you’ll become key to our recovery, bringing exciting challenges and opportunities. You’ll play your part in safely getting the world moving again, bringing families together and supporting the global economy.

At the heart of our organisation are our plans to decarbonise aviation and reach net-zero by 2050, and our continuous efforts to be a diverse and inclusive working environment. We’ve kept our focus on innovation and commitment to our values throughout the pandemic. That means working together, keeping everyone safe, doing the right thing, treating others with respect, giving excellent service and improving every day.

Our colleagues are at the centre of life at Heathrow. Together, we have a strong plan in place to accelerate our recovery and shape our future.

**Our rewards**
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.

**Working location**
Whilst we offer agile working, many of our roles cannot be carried out working remotely and sometimes you might need to come to the airport at short notice. This position will require you to be based within a reasonable commuting distance to the airport.

**Traveling to work**
At Heathrow, we will support you to find a sustainable way to travel to work. You can benefit from our dedicated cycle hub (including free bike servicing, access to a cycle loan scheme and discounts on purchases), discounted travel on Heathrow Express and some bus and coach routes to the airport, and help in finding someone to car share with (including a guaranteed free ride home in an emergency).

**Equal Opportunities

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