Customer Relations Host

2 months ago


London, United Kingdom Grosvenor Casinos Full time
Customer Relations Host - The Victoria

Company Description

Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue & has been entertaining our valued customers for 60 years.

We are set to enhance our vision with an upcoming 16 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers & team members.

With the biggest poker room in the UK, two floors of live gaming as well as an engaged & welcoming team, what's not to love?

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play-they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain

As we embark on an exciting period of growth, there's never been a better time to join our team. We're committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as 



Job Description

Grosvenor Casino, The Victoria

As a Customer Relations Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

  • Welcome customers warmly in to the business
  • Collaborate with colleagues to provide efficient and dynamic service
  • Deliver an excellent quality experience across, leisure, food and beverage
  • Provide an outstanding level of service through selling
  • Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety and safer gambling
  • Immaculate operational standards in all areas of food beverage and reception

The salary for this role is 30,680 per annum (full time).

As a valued team member, you'll receive a number of benefits including a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca & Grosvenor venues.



Qualifications

Grosvenor Casino, The Victoria

As a Customer Relations Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

  • Welcome customers warmly in to the business
  • Collaborate with colleagues to provide efficient and dynamic service
  • Deliver an excellent quality experience across, leisure, food and beverage
  • Provide an outstanding level of service through selling
  • Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety and safer gambling
  • Immaculate operational standards in all areas of food beverage and reception

The salary for this role is 30,680 per annum (full time).

As a valued team member, you'll receive a number of benefits including a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca & Grosvenor venues.



Additional Information

#LI-TC1 #LI-Onsite



  • London , London, UK, United Kingdom Grosvenor Casinos Full time

    Customer Relations Host - The VictoriaCompany DescriptionLocated in the heart of London, The Victoria is Grosvenor Casinos flagship venue & has been entertaining our valued customers for 60 years.We are set to enhance our vision with an upcoming 16 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers &...

  • Check-in Host/greeter

    7 months ago


    London, United Kingdom My Property Host Full time

    My Property Host are a leading UK short-let property management company. We are looking for personable and reliable check-in hosts to join our ever-expanding team conducting guest check-ins across our London properties. This is a freelance role with no set working hours, so canditates require flexibility. You set your own availability and we assign...

  • Customer Host

    14 hours ago


    London, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...

  • Customer Welcome Host

    7 months ago


    London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...

  • Customer Host

    7 months ago


    London, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...


  • London, Greater London, United Kingdom World Host Group Full time

    The salary range for this position is between $140,000 and $220,000 per year. As a Senior Front-End Developer at World Host Group, you will be responsible for designing and developing intuitive and user-friendly interfaces that meet the needs of our diverse global customer base. This role offers a unique opportunity to make a meaningful impact on our...

  • Guest Relation Host

    7 months ago


    London, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Relation Host **What your day-to-day will look like**: Cover JLL Front of House and Reception services with JLL London office. Welcome Meet and greet for all visitors and clients Assist with internal/External bookings as required with full meeting room accountability. Ensuring that all JLL...

  • Customer Host

    3 days ago


    London, United Kingdom Heathrow Full time

    **Contract: Permanent** **Salary: 23,616 per annum** **Hours: 35 hours per week** **Shifts**:A rolling roster covering early, late and night shifts.** **_Please note that this role does not meet Home Office criteria for Heathrow to offer visa sponsorship under the Skilled Worker route. Applicants must already hold the right to work in the UK. - ** There's...


  • London, Greater London, United Kingdom Dayforce HCM, Inc. Full time

    Job DescriptionAs a Guest Service Host, you will play a vital role in delivering exceptional service to our luxury lodge guests. The position requires strong communication skills and a customer-focused approach to provide an unforgettable experience.The ideal candidate will have previous experience in a hospitality or accommodation setting and be able to...

  • Welcome Host

    7 months ago


    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Host

    7 months ago


    London, United Kingdom Brother Marcus - Spitalfields Full time

    At Brother Marcus, we value exceptional customer service and strive to create a welcoming environment for our guests. As a host/host, you will play a crucial role in ensuring that our guests have a positive dining experience from the moment they walk through the door. If you enjoy working in a fast-paced, customer-oriented setting, we would love to have...

  • Reception Host

    7 months ago


    London, United Kingdom Currie Motors Full time

    **Weekend Receptionist Host in SW20 0AD.** We require a Reception Host for our Toyota dealership in Kingston. **Salary**: £26,000 Per Annum. **The hours are Monday to Friday 8am - 6pm. No weekends involved** **ROLE OVERVIEW** The Reception Host is a customer facing role that requires a very well presented person, with a professional manner, excellent...

  • Host

    7 months ago


    London, United Kingdom DAROCO SOHO Full time

    Working at Daroco is something different. Our famous brand is opening its first restaurant in Soho London in September and we are looking for our Host/ess. Our Host/ess report directly to the general Manager and is responsible for reservations and guest experience. This is a role with the responsibility to represent and uphold the Daroco’s vision and...

  • Host

    7 months ago


    London, United Kingdom DAROCO SOHO Full time

    Working at Daroco is something different. **Hourly pay** **£14 -> £15.50 P/H** - Our famous brand is opening its first restaurant in Soho London in September and we are looking for our Host/ess. Our Host/ess report directly to the general Manager and is responsible for reservations and guest experience. This is a role with the responsibility to...


  • London, Greater London, United Kingdom Compass Group UK Full time

    Job OverviewCompass Group UK seeks a skilled Customer Service Host to provide exceptional service to clients at our hospitality facilities. This is an exciting opportunity to join our team and make a real difference in people's lives.About the RoleProvide exceptional customer service, ensuring clients feel valued and supportedWork collaboratively with...

  • Welcome Host

    7 months ago


    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...


  • London, Greater London, United Kingdom Host Staffing Full time

    The OpportunityJoin Host Staffing as we launch our new culinary venture in Central London. As Executive Thai Culinary Director, you will be responsible for creating a world-class dining experience, showcasing your expertise in Pan Asian cuisine. You will lead a team of skilled chefs, developing menus, managing kitchen operations, and ensuring impeccable...

  • Host

    3 days ago


    London, United Kingdom Bella Italia Irving Street Full time

    Are you a confident and outgoing individual? With or without experience, we will give you the skills to host in our busy central London site! You will be expected to greet, seat and bring guests into our doors. **This is a part time position, must be available evenings and weekends.** At Bella Italia we believe that the best moments in life are those spent...

  • Host

    6 months ago


    London, United Kingdom Amalfi Argyll Street Full time

    We are looking for a friendly and passionate **Host** to join the Amalfi family! At Amalfi we are all about great food and great people. Are you looking to develop your career? Want to work for a growing brand? Then this is the role for you! **Why become a Host at Amalfi?** - Competitions to win trips away - Team parties and events - 50% Employee...

  • Customer Service Host

    2 weeks ago


    London, Greater London, United Kingdom Accor Hotels Full time

    Job DescriptionYou will be the face welcoming our guests and colleagues, communicating your passion for food & beverage. You'll learn how to make great cocktails, authentic pizzas, and get the feel of working in a high-paced environment in our Bar & Cafe.We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Host.This...