Reception Host

5 months ago

London, United Kingdom Currie Motors Full time

**Weekend Receptionist Host in SW20 0AD.**

We require a Reception Host for our Toyota dealership in Kingston.

**Salary**: £26,000 Per Annum.

**The hours are Monday to Friday 8am - 6pm. No weekends involved**

**ROLE OVERVIEW**

The Reception Host is a customer facing role that requires a very well presented person, with a professional manner, excellent communication, administrative and IT skills. This is a meeter / greeter role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk.

The Reception Host will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience.

**RESPONSIBILITIES**
- Greeting visitors on arrival and introducing yourself.
- Assisting Aftersales Advisors by checking in and out Aftersales vehicles
- Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
- Providing refreshments for visitors where necessary.
- Encouraging customers to browse the showroom in order to experience the product.
- Observe and listen to assess the appropriate time to offer further assistance.
- Introducing sales colleagues to provide further information and progress the sale.
- Maintaining the showroom environment ensuring that the ambience is correct, by controlling lighting, music, heat etc.
- Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
- Working with the management team to support promotions or events with changes to the showroom environment.
- Working with colleagues and teams to ensure a seamless service to customer.
- Maintaining daily contacts into Kerridge Marketing system.
- Regularly cleansing the prospecting system to ensure that information is accurate and complete.
- Promote satisfactory customer relations through expeditious and courteous handling of the public.

**A stable work record along with Reception/admin or Front of House experience is required.**

**Benefits include**:
22 days annual leave increasing on tenure plus 8 days bank holidays

Eyecare Vouchers

Loyalty & Long Service Awards

Life Insurance (after qualifying period)

Car Leasing Scheme (after qualifying period)

Workplace Pension Scheme

Discounts on car purchases / repairs / parts

Ongoing training, both in-house and with the manufacturer

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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