Head of Reception

3 months ago


London, United Kingdom Lots Road Auctions Full time

We are currently seeking a strong leader to manage our small team of Receptionist/Cashiers. This is a time of huge change for the business as we move to a brand new location and we need someone who can learn quickly, boost morale for their team and drive positive change for customer service within the business within an extremely fast-paced environment.

You must have a proven track record for managing a team within the customer service sector, a passion for people and a can-do attitude as we navigate the new processes that come with the move to our new building.

Hours are 9am - 6pm Monday - Friday with one Sunday per month

**Responsibilities include**:

- Managing a team of receptionists/cashiers - workload, problems, time off requests, rotas, development appraisals etc.
- Building a training programme & updates for all team members to keep skills fresh and service levels high
- Reviewing internal processes to drive positive change
- Reporting to Directors on department performance & working to targets

**Experience**:

- Proven track record for managing customer service teams
- Strong clerical and financial admin skills
- Excellent organisational skills with the ability to multitask effectively
- A friendly, can-do attitude
- Exceptional phone etiquette and customer service skills

This is a really exciting time to join the team and we can't wait to hear from you

We are looking for someone to start ASAP

**Salary**: £36,000.00-£38,000.00 per year

**Benefits**:

- Company pension

Supplemental pay types:

- Bonus scheme

Work Location: In person


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