Head of Reception and Hospitality

3 months ago


London, United Kingdom Vacherin Full time

**Head of Reception and Hospitality**:
**£33,000 per annum****:
**London**:
**Entrée as a brand**

Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service. To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we’ve started. You are the heart and soul of entrée and it’s you that will make our brand unique.
entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment - and fun Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we’ve committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.

**We are excited to be recruiting for a Head of Reception and Hospitality to work at Berkeley Partnership.**

**Location**:Berkeley Partnership

**Rate of pay**:£33,000 per annum

**Working pattern**: Monday to Friday 08:00-17:00 or 09:00-18:00 ocationally evenings

**Key Responsibilities**:

- Set objectives and be responsible for the day to day running of the reception with Team of receptionist and barista, including managing the recruitment and selection process to ensure that it effectively meets the need of the Entrée (Vacherin) standards.
- Assess employee performance and recognize training needs and potential as appropriate.
- Monitor the work of all team members and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.
- Hold team meetings on a regular basis to communicate targets, standards required and company and client information.
- Work in conjunction with Deputy Head of Entrée and Operations Manager to prepare client reports and presentations including detailing financial performance, activity, KPIs and plans for the site.
- Develop and evolve all client services at location, ensuring regular adjustments and improvements are both recommended and implemented.
- Act as a positive ambassador for the business.

Main Duties - Reception & Facilities
- Coordinate the activities of the reception and hospitality team.
- To ensure that visitors and staff always receive VIP customer service, providing a warm, courteous, and prompt welcome on arrival for all and kept informed of any delays and progress and to ensure they are comfortable.
- Ensure that the staff area, and managed rooms are always kept tidy and clean.
- To liaise with Security and Ground Floor Reception to ensure seamless entry/egress to the building for visitors.
- Liaise with IT team to ensure meeting room needs are met.
- To liaise with IT to ensure that all Audio-Visual equipment is working, and the relevant client requirements hav


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