Reception Supervisor

2 months ago


London, United Kingdom City, University of London Full time
Background

With a rich history spanning over 125 years, City, University of London Students’ Union is the primary organisation representing every City student. That makes the Union the representative body for over 20,000 members.

We are looking for a Reception Supervisor to join our Communities Team who will be responsible for the management of our Welcome Desk (Reception). You will provide excellent customer service and oversee the day-to-day operations of the reception to deliver a visible and reliable service to our students.

Responsibilities

You will provide excellent customer service and oversee the day-to-day operations of the reception to deliver a visible and reliable service to our students. You’ll manage all staff who work on the reception including student staff and line manage the Student Communities Administrator.

As well as overseeing the operations of the reception, you will also support the delivery of our popular Northampton Square retail offer. You will oversee the daily operations relating to the retail offer including organising shop displays, selling items, and coordinating our click and collect offer.

You’ll also support the Communities Team with administrative task to create a thriving community where every student feels they belong.

Person Specification

The ideal candidate will :

  • Have an excellent working knowledge of customer service and administration
  • Have experience in overseeing a customer service function
  • Be able to demonstrate commitment to a high standard of customer service, in-person, via email and over the phone
  • Be able to demonstrate a strong commitment to equity, diversity and inclusion and sustainability

This is a student facing role and candidates are required work on site 5-days a week to ensure we deliver an excellent service for students.

During term time, this position requires working two primary shift patterns: 8.00am – 4.00pm and 11.00am – 7.00pm.


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