Executive Assistant

4 months ago

London, United Kingdom YMCA St Pauls Group Full time

Job Introduction
**About YMCA St Paul’s Group**:
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

**About the Role**:
As the Executive Assistant & Complaints Officer for the YMCA St Paul’s Group, you will be crucial in supporting the Group Director of Operations and the Heads of Operational Service. This position involves managing complex schedules, coordinating operational functions, and acting as the first point of contact for operational staff, external partners, and funders. Additionally, a key part pf the role is handling all complaints received by the organisation, ensuring they are logged and responded to following our policies and regulatory requirements. Each day offers new opportunities to positively impact our operations by streamlining processes and enhancing organisational communication.

**Key Responsibilities**:
**Operational Support**: Provide comprehensive support to the Senior Operations Team (SOT), managing communications, organising schedules, and coordinating travel and events.

**Complaints Handling**: Serve as the Complaints Officer, ensuring all complaints are managed effectively and in accordance with our policies and regulatory requirements. Facilitate learning and improvement from feedback.

**Document and Data Management**: Manage critical documents and operational data, ensuring accuracy and confidentiality in all communications and records.

**Stakeholder Engagement**: Act as a liaison between the SOT and internal/external stakeholders, maintaining strong relationships and ensuring seamless communication.

**Event and Meeting Coordination**: Organise and manage logistics for meetings and events, including preparing agendas, taking minutes, and ensuring follow-up on action items.

**Join Our Team**:
As the Executive Assistant & Complaints Officer at YMCA St Paul’s Group, you will be at the heart of our operational excellence, providing pivotal support that enhances our service delivery and organisational effectiveness. This role offers various duties, keeping you engaged and contributing significantly to our strategic objectives. Your commitment to professional excellence and effective problem-solving will advance your career and deeply impact our community services. Join us in making a difference and supporting our mission to empower young people and communities throughout London.

**What we offer**:
At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
Free gym access across our sites.

Discounts from major retailers and supermarkets.

Free access to well-being and counselling services.

The ability to work from a range of outer London work locations.

Career development programmes to help you thrive.

Family-friendly policies to help you balance work-life, including enhanced maternity pay.

Life Assurance.

For a complete list of our staff benefits, please click here.

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