IT Service Desk Trainee

2 months ago

London, United Kingdom Savills IM Full time

**About the Company**

Savills Investment Management (Savills IM) is an international real estate investment management firm which is partially owned by Savills plc, the global real estate services group. The firm has over 30 years’ experience, with over 400+ staff employed in 16 locations across 13 countries in Europe and Asia.

Our purpose is to build prosperity by investing in resilient real assets. Our vision is to be a trusted investment manager, respected for our expertise in restorative Real Estate investment enabling people, communities and ecosystems to thrive.

Our Information Technology team supports the business globally, with team members in London, Germany, Milan and Singapore, with the service desk providing day-to-day support to our colleagues for all technology systems.

**Job Purpose**

You will join as a trainee as part of the Investment20/20 programme. The Investment20/20 programme has over 60 investment management member firms and has supported over 2,000 young people to start their career in the industry.

As an IT Service Desk trainee you will be introduced to investment management and you will gain industry knowledge, experience and develop relationships to progress your career and develop skills to secure a permanent role. As part of the Investment20/20 programme, you will have opportunities to meet and network with over 300 trainees across the industry and participate in socials and insight events.

Our trainee programme is a 12-month fixed term contract with a competitive salary £27,000 and will receive 25 days annual leave. This role is based in London in the Savills Investment Management office in Oxford Circus and will be 4 days per week in the office and 1 day per week working remotely.

**The Team**

The Savills Investment Management IT team consists of 14 employees globally. You will have the opportunity to work closely with team members in the various regions and will directly support the Head of IT in London and the IT Service Delivery Manager, based in Milan.

At Savills Investment Management career progression is important to us, so we will continue to invest in your development to enable you to have the skills and knowledge to progress within the business. Following successful completion of your traineeship, we intend to make the role permanent with the opportunity to progress into an IT Service Desk Analyst.

**Role **Responsibilities**

As an IT Service Desk Trainee, you will be providing the first line of support and guidance for all technology systems across the business including local regional sites, remote workers and international staff.
- Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate.
- Ensuring technology standards, workflows and processes are adopted and key contributor to the global technology team.
- Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
- Ensuring that the IT department meets the services levels agreed with the business including monitoring third party service levels.
- Processing of service and change requests from users within the agreed timescales. E.g. setting up new users, providing quotations, purchasing equipment, etc in line with the global team.
- Routine administration and housekeeping tasks as required within the IT Department.
- Assisting with project work and undertaking smaller independent projects when required.
- Ensuring IT policies and procedures are current and adhered to during day-to-day work both within the IT department and across the business as a whole.
- Creating documentation to aid IT, business users and colleagues.
- To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems.
- To have all the technical skills required to support group IT systems and to maintain those skills to a suitable professional standard. Where new systems are implemented, to fully co-operate in learning the skills required for support, with or without formal training.
- To undertake and maintain IT training as required for the role.

**Job Requirements**

If you are a school/college leaver or graduate with some IT experience, who has a keen interest developing a career in IT support within financial services and has the following attributes, we are interested in hearing from you:

- Timely, reliable and willing to assist our London colleagues on-site.
- Excellent verbal communications skills. Approachable, friendly and able to build relationship.
- Good written communication, able to quickly record details of problems and solutions as they arise.
- Can provide clear, concise written reports to second line and external support when escalating issues.
- Able to write clear documentation for different audiences.
- Diligent, organised and goal oriented, understands the

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