Customer Service Lead

3 months ago

Luton, United Kingdom Sodexo Full time

Job Introduction
As a **Customer Service Lead** at Sodexo in **Luton - LU1 3LU**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you’ll do**:

- Coordinate with the building authorities for building related matters
- Work closely with finance to ensure vendors are paid on time
- Ensure all operational and safety procedures are properly followed

**What you bring**:

- Previous experience within a similar role would be beneficial
- A keen eye for detail - nothing goes unnoticed
- Excellent communication skills: ability to connect and work with a young and demanding set of employees
- Energetic and capable of taking initiative and decisions when needed

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
- We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check.
- We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.

Click here to read more about what we do to promote an inclusive culture.

Package Description
**Customer Service Lead**
- **Monday - Friday 7a.m - 3:30p.m.**:

- **40 Hours worked per week**:

- **£14.00 per hour + Sodexo Benefits**:

- **Free parking onsite**:

- **20 days annual leave increasing to 25 with service**:

- **Free GP service**:

- **Cycle to work scheme**:

- **Life assurance**:

- **Company pension scheme**:

- **Eye care vouchers**:

- **Employee assistance program with counselling and life advice supports**:

- **Family leave options**:

- **Shopping Discounts**:

- **Training, development, and progression opportunities**:

- **Refer a friend scheme (Talent Spotters)**:

- **Online Recognition Scheme (Reward Hub)**:

- **Check your local transport links here**: Plan Your Journey | Traveline - the destination you should input is **(LU1 3LU)

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