Customer Service Assistant

6 months ago


Luton, United Kingdom Airparks Full time

We are Airparks. We’re leading the way in changing the shape of airport parking by providing a service that customers can trust. It’s our people that set us apart from the rest and we’re looking for exceptional Customer Service Assistants to join us at our Luton-based airport car parks.

As a Customer Service Assistant, you’ll be the face of Airparks and at the forefront of our daily parking operations so the ability to think on your feet is essential. This is a busy and varied role where customer interaction and decision making are key so we are looking for professional and conscientious team members who can also deliver a fantastic customer experience. Your duties will include welcoming customers as they arrive, ensuring they receive a friendly and efficient check in experience, and ensuring any questions are answered as well as offering additional products to enhance the customer experience.

As one of our on-site staff, you will be an integral part of the Airparks team and your enthusiastic approach will help us continue to ensure that our customers have a hassle-free, friendly and efficient service. If you are able to work in a fast-paced environment and love to be on your feet, then this may be the perfect role for you

**Hours**: 4on 4off - days and nights (including some weekends) 12 hour shifts

**Requirements**:
**To be amazing in this role, you will be**:

- Customer focused - thriving on providing a service that goes 'above and beyond'
- An effective communicator who is skilled at building rapport with new customers to drive 'add-on' sales
- Experienced in face to face sales and customer service
- Great at working under pressure
- Conscientious and self-motivated
- Own transport desirable unless you live near to the site

**Benefits**
- £11.45 p/h
- 4 days on then 4 days off shift pattern
- Annual profit share bonus scheme
- Free uniform
- Paid breaks
- Private Healthcare options
- Pension Plan
- Life Assurance
- Employee Assistance Programme
- Training & Development



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