Customer Service Assistant

6 months ago


Luton, United Kingdom Arriva Full time

Can you provide excellent Customer Service? We currently have a vacancy for a Customer Services Assistant based in Luton Airport and Luton Interchange at our Greenline Sales Desk.

You will provide excellent customer service for all those requiring travel information, giving accurate and detailed information, issue tickets and bookings regarding all aspects of the business with Arriva products.

You will also accurately handle all monies collected with the use of the electronic till and reconciliation with daily banking totals.

This is a permanent position, working 16 hours per week where there will be a requirement to also cover peak periods and absences as and when required.
As this will include weekend work, the ability to work flexibly to meet business demands is essential together with being able to work at our Luton Travel Centre at the Luton Airport or Luton Interchange.

You must also be computer literate, have good numerical skills, high attention to detail and be able to work on your own initiative as well as part of a team. A good local geographical knowledge would be advantageous.

**Experience**:

- Previous experience in a customer service, including cash handling
- Strong communication skills, both verbal and written
- Ability to effectively communicate with customers from diverse backgrounds
- Basic math skills for processing payments and refunds
- Excellent phone etiquette and active listening skills
- Strong organizational and time management abilities;
- Previous travel shop experience would be a distinct advantage, although full training will be given

**Job Types**: Part-time, Permanent

**Salary**: £11.83 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Employee discount
- Free or subsidised travel
- Store discount

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: TravelShop



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