Customer Service Assistant

7 months ago

Luton, United Kingdom Grosvenor Casino Full time

**Company Description**
We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots, watch and bet on sports, or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Do you have a passion for customer service and a keen interest in sports and gaming?

If yes - you’ll want to read on

Our Luton Casino are on the lookout for a friendly, enthusiastic Customer Service Assistant to help us deliver an entirely new way of offering sports viewing and betting on sport in the UK.

**_ With this being a new team for our casino, we have a number of positions available working between 21 - 29 hours a week._**

As our Customer Service Assistant, you will:

- Greet and assist customers within our venue
- Process bets accurately and efficiently, ensuring all transactions are completed in compliance with regulatory requirements.
- Assist customers with queries about betting options, odds, and how to use betting terminals.
- Maintain a clean and organized shop environment, ensuring all promotional materials and displays are current and well presented.
- Monitor and replenish stock levels as necessary, including betting slips, pens, and other materials.
- Keep up to date with sporting events, betting regulations, and company policies to provide accurate information to customers.
- Support the Shop Manager with promotional activities and events.
- Adhere to all company policies and procedures, including health and safety standards.
- Participate in training and development programs to improve knowledge and skills. #LI-GB1 #LI-Onsite

**Qualifications**
Outside of having strong customer service skills, with the ability to engage positively with customers, you’ll need to possess good numeracy skills for handling cash and processing transactions.

As the first point of contact for our customers, you’ll also have previous customer facing experience and effective communication skills to help create a welcoming and supportive environment in our betting shop.

**Additional Information**
- **
Competitive Salary**: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- ** Fantastic Rewards Package**: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- ** Induction for Success**: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- ** Learning and Development**: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- ** Exciting Project Work**: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- ** People-Focused Culture**: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- ** High-Performing Culture**: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- ** Emphasis on Growth**: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

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