Customer Service Representative

6 days ago

Luton, Luton, United Kingdom Genting Casinos Full time

About Genting Casinos

Genting Casinos is a leading leisure business in the UK, delivering exceptional service to customers in our casinos nationwide. As part of the Genting Group, we pride ourselves on our values and commitment to providing a fantastic experience for our colleagues and customers.

Job Summary

We are seeking a skilled Customer Service Representative to join our team as a Slot Machine Attendant. As a key member of our gaming floor team, you will be responsible for ensuring our customers receive the highest standard of service and support.

Key Responsibilities

  • Deliver Exceptional Customer Service
    • Provide a warm and friendly welcome to customers
    • Offer assistance and support to customers on the gaming floor
    • Ensure customers have a great experience on our slot machines and electronic gaming areas
  • Identify Customer Needs
    • Constantly look for new customers and offer a welcoming approach
    • Identify food and beverage requirements and offer proactive support
  • Communicate Promotions and Events
    • Communicate relevant promotional activity and events to customers
    • Share customer feedback with the general manager
  • Be Flexible and Adaptable
    • Work a variety of shifts, including night shifts and weekends

What We Offer

As a valued member of our team, you will receive an excellent salary, development opportunities, and a range of employee benefits, including:

  • Company-funded benefits, such as a private GP helpline, discount portal, pension scheme, and life assurance
  • Flexible benefits, including health cash plan, critical illness cover, dental insurance, travel insurance, and health screening
  • Rewards, recognition, development, and events, including career development opportunities, Genting Academy, long service awards, and staff social fund

Join Our Team

We are an inclusive and diverse employer, celebrating individuality and valuing the contribution each person brings to our workplace. If you require any support in relation to your interview, please contact us.

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