Administration Assistant

4 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

To ensure the efficient, accurate and timely recording of data To provide an efficient and courteous service both through telephone and face to face Check in patients via reception desk Man reception desk Manage follow up waiting lists Making follow-up appointments for clinics Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner Management of Data Quality reporting Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust Cancel and re-book appointments as required Book from PTL booking lists Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust. At the start of clinic print clinic lists and check that all notes are available and where necessary liaise with the Medical Records staff to obtain outstanding notes. Ensure that all the relevant documentation is available for consultation e.g.

referral letters Checking the patients personal details, updating where necessary on the computer and in the case notes At the end of clinic ensure that all attendances and disposals are entered onto the system Learn systems associated to Outpatients such as eRS, LRC, Clarity etc For full details of the responsibilities and duties of this role please see the attached job description.



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