Customer Liaison Officer
5 months ago
**The Role**
Fortem are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer to join our LHP team. The office is based in Boston, Lincolnshire. Travel around these regions is expected. Working on a full-time basis, you will aim to deliver and improve the level of customer satisfaction across the planned works project, through proactively engaging with residents & working closely with the Site Management team.
**The Project**
Working on planned works and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with residents to ensure a clear understanding of the nature and scope of works taking place in their home. You will: - Be the main point of contact for residents before, during & after works. You will be responsible for making the initial contact with residents, carrying out inductions, keeping them updated, carrying out work in progress visits & carrying out handover / customer satisfaction visits on completion. - Deal with all resident complaints promptly and in line with KPIs & the Ombudsman complaint handling code. - Coordinate all access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule. - Work closely with your Site Management team, client and subcontractors to provide a great customer experience.
**Essential and Desirable Criteria**
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
**Additional Information**
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements. - Excellent basic salary + £3,000 motor allowance OR salary sacrifice car scheme - 25 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Generous sick pay - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR03427
-
Resident Liaison Assistant
5 months ago
Boston, United Kingdom Sureserve Group Full time**The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.** **Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.** **Overview of Role**: Aaron...
-
Resident Liaison Assistant
5 months ago
Boston, United Kingdom Sureserve Group Full time**Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.** ***: **Overview of Role**: Aaron Services is excited to announce the opportunity for a dedicated and skilled Resident Liaison Assistant Officer to join our dynamic team. This role will play a...
-
Resident Liaison Assistant
5 months ago
Boston, United Kingdom Sureserve Group Full time**The Sureserve Group of businesses provide market leading compliance and energy services across the UK.**: **Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.** ***: **Overview of Role**: Aaron Services is excited to announce the opportunity for a...
-
Senior Office Liaison
19 hours ago
Boston, Lincolnshire, United Kingdom Staffline Operations Full timeAccount Coordinator OpportunityWe are seeking a highly flexible and mobile Account Coordinator to work in our Boston Office.The role is full-time, with a shift pattern of 5 days out of 7. The estimated hourly rate for this position is £12.00.Key Responsibilities:Working in a fast-paced office environmentCollaborating with colleagues across multiple...
-
Brand Liaison Officer
4 weeks ago
Boston, Lincolnshire, United Kingdom Rockfield Specialist Recruitment Full timeAbout the roleThis is a field-based position, requiring a significant amount of time spent visiting farms in your area, interviewing workers, and meeting with clients. You will also be responsible for developing value-adding relationships with the farms and ensuring the ongoing welfare of all workers.Key responsibilitiesMust speak Russian languageHold UK...
-
Customer Records Specialist
2 weeks ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading insurance firm, specialises in Village Hall insurance.About the RoleThe Policy Processor – Property role at Allied Westminster involves handling customer inquiries, administrative tasks, and liaison activities.Key ResponsibilitiesCustomer Communication: Engage with customers via phone, email, and postal...
-
Vulnerability Intelligence Support Officer
6 months ago
Boston, United Kingdom Lincolnshire Police Full timeRef: 23/69 Location: Boston Salary/grade: SG1 (£31,755 - £35,982) Contract: Permanent Full time: 37 hours per week Vetting Requirement/Residency: Recruitment vetting, 3 year residency Closing date: Sunday 10 December Interview date: TBC To provide a level of support within the force acting as a point of liaison between Force Intelligence Units,...
-
Customer Care Representative
2 months ago
Boston Spa, United Kingdom CV-Library Full timePyramid8 are recruiting for a Customer Care Officer to join an established specialist business in Boston Spa. They are a small team and looking for an individual who has administration skills who is looking for a long term role. The roles of Customer Care and involves mainly dealing with existing clients. Making and taking calls related to renewals already...
-
Customer Care Representative
3 months ago
Boston Spa, United Kingdom Pyramid8 Full timePyramid8 are recruiting for a Customer Care Officer to join an established specialist business in Boston Spa. They are a small team and looking for an individual who has administration skills who is looking for a long term role.The roles of Customer Care and involves mainly dealing with existing clients. Making and taking calls related to renewals already...
-
Customer Records and Underwriting Specialist
3 weeks ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading UK financial services firm, specialises in providing bespoke insurance solutions for communities and niche markets. Our flagship product, VillageGuard, is the top choice for village hall insurance, offering comprehensive coverage tailored to their unique needs, including buildings, contents, public liability, and trustee...
-
Customer Service Administrator
5 months ago
Boston, United Kingdom BOSTON SEEDS LTD Full time**Job Summary** **£23,000 - £25,000 Monday to Friday.** Boston Seeds Ltd is a thriving local business with an expanding online presence - the UK’s largest online retailer of grass seed and wildflower seed - with aspiration to continue our growth trajectory. **Job Summary** You will already be experienced at working in a sales environment and capable...
-
Technical Officer
5 months ago
Boston, United Kingdom Pilgrim Foodservice Full timeJob Title**:Technical Officer** **Location: Boston | Hours of work: 40 hours per week | Days of work: Monday to Friday 8.30am until 5.00pm.** **About Pilgrim Foodservice** We are an independent, agile, family-run business. Our people embrace and embody our family values of trust, integrity, respect and innovation. These values have helped us to build a...
-
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster (Insurance Services) Ltd, a leading UK insurance company, specialises in providing bespoke solutions for communities and niche markets.About the RoleWe are seeking an experienced Policy Processor – Property to join our team in Boston Spa, West Yorkshire. The successful candidate will be responsible for communicating effectively with...
-
Customer Service Representative
4 weeks ago
Boston, Lincolnshire, United Kingdom The Range Full timeBe Part of the Festive Magic at The RangeWe are currently recruiting part time Customer Service Assistants to help us at our busiest time of year.Key Responsibilities:Deliver exceptional customer service and promote The Range as a unique one-stop shopping experience.Be the face of The Range and create a good first impression for our customers.Answer customer...
-
Customer Service Representative
4 weeks ago
Boston, Lincolnshire, United Kingdom Next Full timeAbout the Role:To be a successful Sales Team Member, you will:Provide exceptional customer service, ensuring a positive shopping experience for all customers.Share your knowledge and passion for our products, helping customers find the perfect items.Work efficiently in all areas of the store, including sales floors, stockrooms, and processing deliveries.Take...
-
Retail and Customer Service Assistant
5 months ago
Boston, United Kingdom Sack Store Full timeJob Summary: We are looking for a special person to join our team at the Sack Store. As a Customer Service Assistant, you will often be the first point of contact for customers and provide them with exceptional service. Your main responsibility will be to assist customers with their enquiries, resolve any issues they may have, and ensure a positive shopping...
-
Customer Records Administrator/Underwriter
6 months ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading UK financial services firm, specialises in Village Hall insurance. Based in Boston Spa, Yorkshire, and Stirling, Scotland, we're known for our exceptional customer service and the premier product, VillageGuard. This flagship offering has cemented us as the top choice for Village Hall insurance across the nation, with a loyalty...
-
Customer Records Administrator/Underwriter
6 months ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading UK financial services firm, specialises in Village Hall insurance. Based in Boston Spa, Yorkshire, and Stirling, Scotland, we're known for our exceptional customer service and the premier product, VillageGuard. This flagship offering has cemented us as the top choice for Village Hall insurance across the nation, with a loyalty...
-
Customer Service Advisor
6 months ago
Boston, United Kingdom Longhurst Group Full time**Do you want to join a growing Customer Service Team?** Due to new growth in our customer service team based in **Boston** we are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a new and vibrant department. We are currently recruiting for a Customer Service Advisor...
-
Customer Service Representative
4 weeks ago
Boston, Lincolnshire, United Kingdom Tesco Full timeAbout the RoleKey ResponsibilitiesAs a Customer Service Assistant at One Stop, you will play a vital role in delivering exceptional customer service in a fast-paced retail environment. Your primary responsibilities will include providing assistance to customers, processing payments, and maintaining the store's appearance. You will also be responsible for...