Property Insurance Underwriter and Customer Service Expert

6 days ago


Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full time

Allied Westminster (Insurance Services) Ltd, a leading UK insurance company, specialises in providing bespoke solutions for communities and niche markets.

About the Role

We are seeking an experienced Policy Processor – Property to join our team in Boston Spa, West Yorkshire. The successful candidate will be responsible for communicating effectively with customers, liaising with insurers and other stakeholders, and resolving product queries efficiently.

Key Responsibilities
  • Customer Communication: Engage with customers via phone, email, and postal correspondence to address their inquiries and provide clear information.
  • Administrative Duties: Carry out administrative tasks associated with claims handling, renewals, new business, and mid-term adjustments after completing the necessary training.
  • Liaison Activities: Communicate effectively with insurers, RICS surveyors, and loss adjusters as part of the process.
  • Query Resolution: Efficiently and accurately handle and respond to product queries from clients.
Requirements
  • Experience in Property-Related Insurance: Essential background in underwriting, policy administration, or claims within the property insurance sector.
  • Communication Skills: Strong ability to communicate confidently and clearly, both in writing and verbally, with customers and team members.
  • Customer Service Experience: Previous office-based, customer-focused experience is crucial.
  • IT Proficiency: Competence in using IT systems for administrative tasks.
  • Attention to Detail: Exceptional detail orientation to ensure accuracy in all tasks.
  • Organisational Skills: Strong organisational capabilities to manage various tasks efficiently.
Benefits
  • Competitive Salary: £28,000 - £38,000 per annum, depending on experience.
  • Annual Salary Reviews and Bonuses: Regular reviews and bonus opportunities for exceeding expectations.
  • Convenient Onsite Parking: Free and onsite parking available.
  • Holiday Entitlement: 28 days including public/bank holidays, with additional days accrued for long-term service.
  • Pension Scheme: Access to a company pension scheme.
  • Professional Development: Support and training for obtaining Chartered Insurance Institute (CII) qualifications.
About Us

Allied Westminster is a renowned UK insurance company, dedicated to providing exceptional customer service and innovative insurance solutions for village halls and community facilities. Our flagship product, VillageGuard, stands out as the top choice for village hall insurance, offering comprehensive coverage tailored to their unique needs.



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