Retail and Customer Service Assistant

7 months ago


Boston, United Kingdom Sack Store Full time

Job Summary:
We are looking for a special person to join our team at the Sack Store. As a Customer Service Assistant, you will often be the first point of contact for customers and provide them with exceptional service. Your main responsibility will be to assist customers with their enquiries, resolve any issues they may have, and ensure a positive shopping experience. In addition you will be required to support the team with back office tasks. You will be a quick thinker, a problem solver, work well in a team and be willing to learn.

**Duties**:

- Greet and welcome customers
- Assist customers in finding products and provide recommendations
- Process customer transactions accurately and efficiently
- Handle customer complaints or concerns with patience and professionalism
- Maintain a clean and organised work area
- Restock shelves and ensure products are properly displayed
- Promote sales by highlighting current promotions or special offers
- Collaborate with team members to achieve targets

**Experience**:

- Fluent in English; multilingual or bilingual skills are a plus
- Proven experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong time management skills and ability to prioritise tasks effectively
- Knowledge of phone etiquette and professional communication
- Organisational skills to maintain accurate records and handle multiple tasks simultaneously
- Ability to sell products and upsell to customers
- Basic math skills for handling cash transactions

You should also be confident using Microsoft Office including word, excel and Outlook.

The Sack Store is a family business that cares for its people and customers alike. If you are passionate about providing exceptional customer service and would like to find out more, we would love to hear from you.

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 12 - 20 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person



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