Patient Access Coordinator

3 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Post 1 - B3 Full TimePermanent

Post 2 - B3 Fixed Term/Secondment Full Time until 31/10/23

We are looking to recruit to two enthusiastic Patient Access Coordinators to support in the management of our Renal Outpatient service based at Guy's Hospital. You will join a well established outpatient team and will closely be working with the clinical team (both Nursing/CNS and Consultant).

We are a nationally recognised centre of excellence and carry out the largest number of Kidney transplants per year in the country. Our clinicians also receive referrals for complex patients from across the country as well.

You will be joining one of our sub-specialities (Advanced Kidney Care Clinic - AKCC or Transplant). Within your team you will work under the supervision of a B4 Team Lead who you will closely work together with to:
1) Sit reception when your clinics are running

2) Take responsibility of cashing up your allocated clinics

4) Support fellow colleagues in other areas as and when required

Please see the job description for a complete list.

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
1. Put patients first
2. Take pride in what they do
3. Respect others
4. Strive to be the best
5. Act with integrity

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the service, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.



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