Nutrition & Dietetics Patient Access Coordinator

3 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the Nutrition and Dietetics Department. We are seeking a full time band 3 Patient Access Officer to support our busy Dietetics department and the big team of 150 plus Dietitians.

The Patient Access Officer role is vital to delivering care for patients requiring a dietetic intervention or treatment. The successful candidate will be working predominantly in the Tier 3 Healthy lifestyle team.

The Tier 3 team specialise in providing healthy lifestyle advise for patients suffering complex obesity related dietetic issues. The administrative team handle the booking and coordination of these clinics and appointments, as well as manage the incoming referrals prior to clinical vetting and answering patient queries. Please not this is an admin role and does not involve any clinical work with patients.

Main duties of the job

The post holder will be responsible for acting as the first point of call for patients requiring an appointment in dietetics. You must be flexible to the needs of the service, attend meetings when necessary and have excellent communication skills. This role demands that you work well as part of a team, be professional at all times, multi-task, be able to prioritize and work under pressure and have a flexible approach to work. You will have excellent organizational, communication and IT skills and will be passionate about providing a high quality customer service to your patients and colleagues. In addition to this, it is vital to have a strong sense of when to escalate to the clinical team and/or manager. The successful applicant will be expected to develop strong working relationships with a wide range of people and work closely with the dietitians, admin staff and management.

About us

We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day:

Our Values Put patients first Take pride in what we do Respect others Strive to be the best Act with Integrity Job description

Job responsibilities

Please refer to the detailed job description attached. The main duties of this role will be providing administrative support to the Nutrition & Dietetics department.

The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.

Person Specification

Qulifications

Essential

English and Maths GCSE's

Desirable

NHS Training

Customer Facing experience

Essential

2 Years

Desirable

Health Care Customer Facing

IT Skills

Essential

Word/Excel/Outlook

Desirable

GSTT IT Systems

Communication and team working

Essential

Can demonstrate team work can demonstrate communication skills Can demonstrate organisational skills Can demonstrate problem solving skills

Desirable

Already doing an NHS admin role

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