Patient Access Coordinator, Haematology
4 weeks ago
An exciting opportunity has arisen within the Clinical Haematology Department, Guys Hospital, for a Band 3 Patient Access Coordinator for a permanent role, full time. You will be involved with processing and booking patient appointments, running outpatient clinics and processing patient referrals, however as you gain exposure you will be expected to support the wider outpatients service.
This role is excellent for someone who is looking to develop a career in the NHS as you will get exposure to PTL (Patient Tracking List) validation and will develop a strong understanding of the NHS RTT pathway rules.
The Administrator will provide high quality administrative support to the department. Tasks will include typing, reception duties, communicating with patients, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department.
The Administrator will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
The post holder will answer general queries and explain information relating to the department.
Please see attached Job Description for further information
- Being the first point of contact for patients when covering the reception desk
- Maintaining the smooth running of a clinic
- Booking patient appointments
- Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
- Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
- Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
- Provide administrative support to projects being managed within the service as directed.
- Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
- Provide advice and support to new or less experienced employees on own administrative duties.
- Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
The Administrator will provide high quality administrative support to the department. Tasks will include typing, reception duties, communicating with patients, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department.
The Administrator will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
The post holder will answer general queries and explain information relating to the department.
Main Duties
- Being the first point of contact for patients when covering the reception desk
- Maintaining the smooth running of a clinic
- Booking patient appointments
- Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
- Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
- Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
- Provide administrative support to projects being managed within the service as directed.
- Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
- Provide advice and support to new or less experienced employees on own administrative duties.
- Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
Please see attached Job Description for further information
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