User Researcher

3 days ago

Birmingham, United Kingdom Public Sector Resourcing Full time

**Digital User Researcher (Inside IR35)**

**Contract Term: 6 - 12 Months**

**Contracting Authority: Department for Work and Pensions**

**Location: Hybrid - Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

- Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
- Increase saving for, and security in later life
- Create a fair and affordable welfare system which improves the life chances of children
- Deliver outstanding services to our customers and claimants
- Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

**As a User Researcher your main responsibilities will be**:

- Plan and conduct user centric and evidence based research activities.
- Generate Insights - Convert research data into clear findings.
- Analyse and synthesise quantitative and qualitative data about users and turn it into clear findings that feed into user-focussed to turn user focus into outcomes.
- Deliver insights, analysis and information that addresses stakeholder needs and provide recommendations.
- Collaborate with user researchers and other user-focussed professions in the team and across the organisation.
- Guide others on approaches to understand user goals and needs.
- Develop Research Strategy - Develop appropriate research strategies and its approach.
- Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.
- User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.
- Understand the importance of inclusive research and the diversity of users of government services.
- Effectively include all kinds of users in appropriate research activities to help teams deliver assessable services (assisted digital).

**You’ll have relevant experience in**:

- Previous experience of user research or appropriate experience of other fields of research.
- Demonstrable knowledge of a number of research methods relating to users and/or customers of a service.
- Experience of conducting inclusive research, e.g. with hard to reach users, users of assistive technology and/or users of assisted digital journeys.
- Experience in user centred design practices and knowledge of how to embed them into an agile workflow.
- Experience of conducting contextual and discovery phase research.
- Proven experience of both quantitative & qualitative analysis of research data.
- Strong understanding of strengths and limitations of different research methods.
- Worked in different phases of user research - Discovery, Alpha, Beta, Live phase.
- Experience in user-centred service design and agile workflow.
- Previous experience in identifying developing and implementing the appropriate research plans for the given objectives of a project.
- Experience of conducting analysis and synthesis of research data into clear findings that inform decisions. Experience of effectively involving the team in analysis and synthesis.
- Ability to communicate research findings in an impactful way, advocating for the needs of service users and influencing strategic decisions in their team.

***

**Disability confident**

**We will be in touch to discuss your suitability and arrange your Guaranteed Interview.**

**Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.**- Please be aware that this role can only be worked within the UK and not Overseas._

  • User Researcher

    3 weeks ago

    Birmingham, United Kingdom eFinancialCareers Full time

    **User Researcher** **OUTSIDE IR35 CONTRACT** Are you looking to further your skills as an experienced User Researcher? We are currently working with a superb organisation that are looking to expand their team. The organisation is a world leading professional services company that is renovating businesses,technology models and operations to run...

  • User Researcher

    4 weeks ago

    Birmingham, United Kingdom UK Civil Service Full time

    Job summaryAt UK Health Security Agency (UKHSA) our mission is to prepare for, prevent and respond to infectious diseases and environmental hazards to keep all our communities safe, to save lives and protect livelihoods. �We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities...

  • User Researcher

    4 weeks ago

    Birmingham, United Kingdom UK Civil Service Full time

    Job summaryAt UK Health Security Agency (UKHSA) our mission is to prepare for, prevent and respond to infectious diseases and environmental hazards to keep all our communities safe, to save lives and protect livelihoods. �We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities...

  • User Researcher

    2 weeks ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 337210**Salary**: - £38,732- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - Chief Planner / Leasehold Land and Planning Systems.**Type of role**: - Digital**Working pattern**: - Flexible working,...

  • User Researcher

    3 weeks ago

    Birmingham, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 261350**Salary**: - £38,469 - £41,480**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Digital**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • User Researcher

    2 days ago

    Birmingham, United Kingdom Public Sector Resourcing Full time

    **User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service...

  • User Researcher

    2 months ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 339366**Salary**: - £38,732- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - Remediation Policy**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share,...

  • User Researcher

    24 hours ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 339366**Salary**: - £38,732- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - Remediation Policy**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share,...

  • User Researcher

    1 week ago

    Birmingham, Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    Details:Reference number:Salary:- £38,732 A Civil Service Pension with an average employer contribution of 27%Job grade: Senior Executive OfficerContract type: PermanentBusiness area: Remediation PolicyType of role: DigitalWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things...

  • User Researcher

    3 weeks ago

    Birmingham, United Kingdom Version 1 Full time

    Company Description We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just...

  • User Researcher

    1 week ago

    Birmingham, Birmingham, United Kingdom Version 1 Full time

    Company DescriptionWe pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just...

  • Senior User Researcher

    2 weeks ago

    Birmingham, United Kingdom Gambling Commission Full time

    **Senior User Researcher**: Job Ref ICT59 Location Birmingham Function Digital and Technology Salary Status Full Time Type Permanent Hours 37 **More details**: Senior User Researcher Birmingham, West Midlands (with hybrid working) As a Senior User Researcher, you will be an experienced practitioner who can plan, design and execute user...

  • User Research Lead

    4 weeks ago

    Birmingham, United Kingdom Public Sector Resourcing Full time

    **User Research Lead**: - Inside IR35** **Contract Term: 6 Months** **Contracting Authority: MoJ** **Location: Remote/Birmingham** Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for...

  • User Researcher

    4 weeks ago

    Birmingham, United Kingdom Digital Waffle Full time

    **User Researcher**: **Job details**: - Posted 06 June 2023 - Salary £45000 - £68000 per annum - LocationBirmingham - Job type Permanent - DisciplineDevelopment - ReferenceSN-58-8 - Contact NameSophie Nobes **Job description**: **£45,000 - £68,000 per annum.** **Key responsibilities of a UX Researcher**: - Formulate research scripts for both long and...

  • User Research Specialist

    4 days ago

    Birmingham, United Kingdom BT Full time

    User Research Specialist (Digital: BT Business) **Job Req ID**:28393**Posting Date**:17 Jan 2024**Function**:Design**Location**:Snowhill, Birmingham, United Kingdom**Salary**:Competitive with great BT benefits**Full time, 3 days a week together in our Birmingham Digital Hub (flexible 2 days wherever).** **The immediate assignment**: As a User Research...

  • Senior User Researcher

    2 months ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 339379**Salary**: - £51,934- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Remediation Policy**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Senior User Researcher

    24 hours ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 339379**Salary**: - £51,934- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Remediation Policy**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Junior User Researcher

    2 weeks ago

    Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 337082**Salary**: - £32,178- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - Chief Planner**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • User Researcher

    3 weeks ago

    Birmingham, United Kingdom BJSS Full time

    This is an exciting opportunity to become part of SPARCK. We’re a small, but rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures and collaborate with the brightest minds in Digital. There’s no typical SPARCK project but to give you a flavour, in the last 6 months we’ve been...

  • Senior User Researcher

    4 weeks ago

    Birmingham, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 305186**Salary**: - £39,428**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - Strategy and Policy**Type of role**: - Customer Insight - Digital - Market Research**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...