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User Researcher

4 months ago

Birmingham, United Kingdom UK Civil Service Full time

Job summary

At UK Health Security Agency (UKHSA) our mission is to prepare for, prevent and respond to infectious diseases and environmental hazards to keep all our communities safe, to save lives and protect livelihoods. �We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by threats to health.�

This is an exciting opportunity to join the UK Health Security Agency (UKHSA) as User Researcher within our User-Centred Design (UCD) Team.�

The UCD Team are experts in design and delivery with a shared mission to support improvements to UKHSA services and products by better understanding users� needs and experiences.

Our work is structured into 3 pillars.

We�influence�by advocating for user-centred thinking. We build awareness and understanding of UCD principles and practices across UKHSA. We influence decision makers to apply UCD standards and practices�to�policy making and service and product design, and delivery.�We�enable�by growing the UCD profession and giving all staff the tools they need to adopt user-centred practices. We provide a place for expert UCD capability to flourish, and the tools, guidance and frameworks to�enable all staff to build UCD knowledge and skills.We�deliver�by embedding our expert capability into projects to help the organisation to solve problems. We improve products and services by making sure development is led by user needs.

Our delivery squads take on a varied portfolio of work, with much of our input being focused on the discovery and alpha stages.�As a User Researcher, you�ll work as part of a multi-disciplinary squad collaborating with teams across UKHSA. You�ll help to shape product and service design, to support UKHSA to solve problems, improve public health outcomes and address health inequalities. Alongside this, you�ll help to embed UCD practice and principles, supporting UKHSA to become a high performing organisation

Job description

As a User Researcher you will be part of a high performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs ensuring we design accessible services that reduce friction and complexity across the whole user journey, helping UKHSA to achieve its public health objectives.�

You'll be�expected to ensure quality, innovation and creativity in how we approach all aspects of user research and how we then play those back to our stakeholders. You�ll be keen to develop your skills and contribute to the wider user research community.�

The work will include delivering a range of research activities and�methods and�communicating actionable insights to project teams and clients.�����

You will be a strong communicator, able to develop and maintain stakeholder relationships and influence others. You will have a good understanding of how to deploy the right research activities and methods at the right times.

You will have a strong user-focus and influence to ensure user needs are central to project delivery. You will embody inclusive behaviours. You will understand the importance of inclusive research practices, taking pride in ensuring research is representative of a wide range of people and communities.

You will be an active part of the user-centred design community, sharing insights and practices across the community and organisation. You will work under the guidance of a more experienced Senior User Researcher. You will be innovative with a real passion for building compelling user centric experiences that meet the needs of users.

Please refer to the attached JD for more information about this role.

Detailed job description and main responsibilities

Plan, design, and prepare user research for multiple projects and portfolios of workCarry out user research activities: recruiting participants, preparing discussion guides, creating information gathering artifacts, running and moderating user research sessionsEngage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation and ethnography research techniquesCollaborate with other disciplines to gain a deep understanding of user needs, bringing together insights to create a rich picture of user behaviourCreate and improve user-centred�research practices�Bring insights and learnings to life for stakeholders in the most appropriate way, including presentations and printed or online artefacts, communicating with clarity and confidence to create actionable strategic insights and service improvementsSynthesise�research findings rapidly, using appropriate tools and techniques, working closely with design teams to translate them into user stories and�iterate appropriatelyDrive awareness of user research practices, influencing project roadmaps to embed effective and user-centred designContribute to the maintenance of a central library of research findings and user needs, adhering to research best practice standard

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.�

Person specification

Essential criteria:

You will be assessed on the below essential criteria, which have been selected from the Job Description

Experience of working as a user researcher, or a degree ( BA, BDes, BHSc) in a relevant subject and able to demonstrate an equivalent level of knowledgeExperience of using user-centred design methods and practices with a good understanding of the key standards in assuring quality user researchAble to build and manage relationships with a variety of internal and external stakeholders with different reporting relationships and work with them in a collaborative and co-creative manner to gain a deep understanding of user needs, bringing together insights to create a rich picture of user behaviourExperience of bringing insights and learnings to life for colleagues and stakeholders in the most appropriate way, including through presentations and printed or online artefacts, communicating with clarity and confidence to create actionable strategic insights and service improvementsAble to carry out user research activities from recruiting participants, preparing discussion guides, creating information gathering artifacts, and running and moderating user research sessionsExperience of engaging in meaningful interactions with users via in-depth interviews, workshop facilitation and ethnography research techniquesAble to collaborate with other disciplines to gain a deep understanding of user needs and bring together insights to create a rich picture of user behaviourAble to bring insights and learnings to life for colleagues and stakeholders in the most appropriate way, including through presentations and printed or online artefacts, communicating with clarity and confidence to create actionable strategic insights and service improvementsAble to synthesise research findings rapidly, using appropriate tools and techniques, working closely with design teams to translate them into user stories and iterate appropriately��Experience of influencing project roadmaps to embed effective and user-centred research practice

�Desirable criteria:

Project and programme management qualifications or equivalent experience for example Prince 2, Managing Successful Programmes, Agile PMExperience of being assessed or assessing government services against the government digital service standardsExperience researching with vulnerable and niche audiences, such as, those in financial hardship, with health concerns, young people, elderly or the disabled.��User research within a government or health settingExperience of running accessible and inclusive user research using a variety of research methodologies including interviews, online workshops, surveys, etc. �

Benefits

Alongside your salary of �38,724, UK Health Security Agency contributes �10,455 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%