User Researcher

5 months ago

Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 337210**Salary**:

- £38,732-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- Chief Planner / Leasehold Land and Planning Systems.**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Darlington, Leeds, Manchester, WolverhamptonAbout the job

**Job summary**:
Here at the Department for Levelling Up, Housing and Communities (DLUHC) we work on things that make a real difference to people’s lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have over 3,500 staff who are based in 20 offices across the UK

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing.

We’re looking for three skilled User Researchers to work on a range of varied projects and activities in Planning, with impact on local communities. Working closely with other user centred designers, policy professionals and project managers, you’ll be designing and delivering research and evaluation with diverse users to inform government policy, funding interventions and service design.

Our two Planning Capacity and Capability Programme roles work in a team who deliver a suite of interventions to support town planners in local government in building the skills and resources needed to deliver a more efficient and sustainable planning system, which can adapt to and successfully implement change.

Our third role will involve working on the Digital Planning Programme, which aims to enable a modern and efficient planning system in England. The Programme will shift a documents-based system to one that is data-driven, standards-based, and powered by modern user-centred products and services.

We have a supportive user-centred design community at DLUHC, as well as through training and informal opportunities.

If successful you’ll be offered the opportunity to undertake a professional learning qualification as part of the role through a suitable apprenticeship, if this is in line with both business needs and your development needs. This is not a mandatory condition of accepting the role.

**Job description**:
A**s a User Researcher, you’ll**:

- Design and deliver user research to test services and inform the creation, implementation, monitoring, evaluation and improvement of government interventions, policies and systems.
- Work closely with multidisciplinary teams to co-design user research, enabling teams to contribute to the research process, supporting user research to be embedded within day-to-day practices, and informing robust monitoring and evaluation.
- Identify appropriate research methods to generate compelling insights and meet the aims of the research, with a focus on qualitative, creative approaches such as workshops and interviews.
- Ensure user research is conducted with a diverse range of users across the planning system and advocate for their needs when engaging with internal teams.
- Analyse and synthesise research data to present clear insights that speak to the needs of users within the planning system, helping to inform internal processes of design, monitoring and evaluation, as well as external publications where appropriate.
- Communicate user research findings with teams and relevant stakeholders through presentations, show and tells and formal reporting, as well as ensuring learnings feed into their ongoing work.
- Support the research operations of the team, including processes to ensure diverse recruitment to research, the tagging of research data for internal repositories, and storing data appropriately to meet GDPR requirements.

**Person specification**:
**As a User Researcher, you’ll have**:

- Experience of conducting professional qualitative research, user research and / or user centred design.
- Experience of analysing research data to generate actionable and implementable insights and, where appropriate, involving teams in that analysis to work towards consensus and challenging assumptions.
- An ability to understand the problem the team is trying to solve, aligning user research activities in a way that gains relevant insights to inform decision making and evaluation processes.
- An ability to involve internal stakeholders in user research activities, including co-designing research with a multidisciplinary team and ra

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