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Senior User Researcher

3 months ago

Birmingham, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 339379**Salary**:

- £51,934-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Remediation Policy**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Darlington, Leeds, Manchester, WolverhamptonAbout the job

**Job summary**:
Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have over 3,500 staff who are based in 20 offices across the UK.

The remediation programmes exist to improve the lives of those who live in buildings with unsafe cladding. The remediation work began six years ago to make buildings safer following the Grenfell Tower fire. Since then, we have made progress in fixing unsafe cladding but there is much more to do to meet the scale of the challenge.

Delivery is conducted through five programmes with a much greater role for Homes England, the Building Safety Regulator, social housing providers and developers. As the complexity and scale of remediation increases, a Portfolio model is being implemented. We are establishing a new function, System Design, as part of the Portfolio. The System Design function will take a holistic view of the entire remediation landscape to identify, evaluate and support the implementation of changes.

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing.

**Job description**:
Come along to our online events to find out more about the System Design Team and the roles we have available:

- Wednesday 14th February: Systems Design Recruitment - Find Out More Tickets, Wed, Feb 14, 2024 at 3:00 PM, Eventbrite
- Monday 19th February: Systems Design Recruitment - Find Out More Tickets, Mon, Feb 19, 2024 at 12:00 PM, Eventbrite

The System Design function has been created to take a holistic view of the entire remediation landscape. Through identifying, evaluating and supporting the implementation of changes, the System Design team will bring clarity to a complex system and put the users at the heart of decisions whilst hoping to increase the pace and value for money of programmes. The System Design team will work collaboratively across teams within remediation around policy change and to develop a system view.

**As a Senior User Researcher, you'll**:
Lead on gathering user-centred insight about the end-to-end landscape of remediation, using existing information and designing and delivering new user research, to understand the experiences of users. The role welcomes user researchers with a strategic mindset that can see the bigger picture and can gather research together in a way which creates more strategic impact and recommendations.

Your responsibilities include:

- Working with the System Design team to define the boundaries of the remediation landscape, contributing the user perspective, and working with the team to devise user research priorities that can help deliver a strategic view of remediation
- Building relationships with internal teams across the remediation system to gather intel from project and programme level that can support a user-centred view of the system
- Planning, designing and conducting user research with key user groups to understand their needs and experiences, and to understand how the implementation of policies or programmes are impacting them
- Identifying appropriate research methods to meet the aims of the research with a focus on qualitative, participatory and creative approaches, and analysing and synthesising user research data to present clear user insights and actionable findings
- Developing routes to recruit participants for research, developing calls for participation, and ensuring we have a feedback loop for our research
- Ensuring inclusive research is embedded into all user research practices, ensuring research is conducted with a diverse range of users in the remediation system
- Communicating user research findings with a range of teams and relevant stakeholders, including senior officials, with a clear focus on creative storytelling to advocate for user needs and experiences within the remediation landscape.
- Developing a user research ‘repository’ that enables all research to be visible to the remediation t