Anti-social Behaviour Officer

3 months ago

East London, United Kingdom Omega Recruitment Full time

**Job Title: ASB Liaison Officer**

**DBS Required**:Yes - Basic

**Job Purpose**:
To form part of the ASB team by receiving referrals, complaints, requests or enquiries (demands) direct from residents, key stakeholder or partner agencies and provide a positive first response, advise, support, record and refer as appropriate.

To undertake a range of administrative support duties within the anti-social behaviour (ASB) team.

**Key Accountabilities**:
To provide a quality first response to residents/victims on all contact and escalate to team members as appropriate. Provide case management updates and after care for those who have experienced ASB.

To provide comprehensive, effective, high quality administrative support to the ASB Service including a minute taking service at team and other meetings as required.

To log all new reports of ASB on Civica App, assign ASB cases to appropriate team member within specified targets. Investigate and provide information and reports as required.

Respond to enquiries from residents/victims concerning progress with case, maintaining accurate and up to date records of contact at all times to assist in ASB case management.

To assist ASB Officers with casework by conducting telephone or face to face interviews with victims of ASB and maintain regular contact to keep them updated with the progress of their case.

Liaise as appropriate with staff from other areas and provide updates /information relevant to cases which may impact on other areas and service deliverables and outcomes.

To be responsible for submitting invoices and purchase requisitions in accordance with THH’s financial regulations.

To demonstrate effective data management by maintaining records and data information in compliance with the data protection act.

Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.

**Person Specification**:
**Customer Excellence**

Provides excellent customer service in a respectful and timely manner. Treating internal customers and external customers as individuals, seeking to understand their needs, communicating effectively with customers in a way which suits them and keeping customers informed.

**A/I/T**

**Working Together for Excellence**

Co-operates with others, respects we must work together for the benefit of Tower Hamlets Homes overall and to contribute to the work of others to create a positive working environment. Influencing and negotiating with colleagues to deliver better services.

**A/I**

**Planning and Prioritising for Excellence**

Is clear on what is needed to do job effectively. Plans workload, prioritising time and activities. Thinks about the impact of their work on others and considers who else may need to be involved. Makes the best use of the resources available to deliver the results required.

**A/I/T**

**Delivering for Excellence**

Has high personal standards and takes responsibility and ownership of the decisions they make. Tries to thoroughly understand problems and situations by asking questions, making use of technical knowledge and skills, and providing solutions that work for customers and Tower Hamlets Homes.

**A/I/T**

**Striving for Excellence**

Keeps up to date with change, getting involved when they can and learning lessons from past situations to improve how, they and others can deliver excellent services. Keeps knowledge up-to-date and develops skills to do the job better.

**Education and Experience**

**Essential Criteria**
- Working in a demanding customer facing environment.
- Worked in an environment that has performance management targets and objectives.
- Experience of dealing with customers who may be in difficult and challenging circumstances.
- Preparing agendas, taking minutes and disseminating papers.
- Experience of diary management for a small team.
- Using IT for administrative purposes including Microsoft Office.

**Desirable Criteria**
- Experience of invoicing/raising purchase requisitions.
- Working within a social housing environment.

**Skills and Abilities**

**Essential Criteria**
- Uses own initiative and able to demonstrate good problem solving skills.
- An ability to plan and organise own workload.
- Able to demonstrate resilience.

**Desirable Criteria**
- Able to demonstrate an ability to learn and develop skills and progress within chosen career path.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £16.47 per hour

**Benefits**:

- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

  • Anti-social Behaviour Officer

    3 months ago

    London, United Kingdom Business Smart Solutions Full time

    **Rate**: £27.04 per hour (umbrella) **Term**: 10 weeks initially **Hours per week**: 36 **Location**:Camden, London Anti-Social Behaviour Officers play a key role in ensuring that the Council can take effective action to address anti-social behaviour and improve the overall quality of life for Council residents. The post-holders will work closely with a...

  • Anti-social Behaviour Officer

    3 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    Camden Contract 2 months+ £25 per hour umbrella Camden Contract 2 months+ £25 per hour umbrella **Main Duties**: Take ownership of and the development of a multi-agency approach towards the management of often complex and challenging ASB related cases and act as a single point of contact for internal services, council partners and elected...

  • Anti-social Behaviour Officer

    3 months ago

    London, United Kingdom Akton Recruitment Full time

    Anti-Social Behaviour Officer Enfield £24 Per Hour I am recruiting for a local authority who is looking for someone to work with residents, including tenants, owner occupiers and local community groups to create a pleasant, safe and secure environment where they can live in peace, feel safe and be proud of where they live without fear. To receive reports...

  • Anti-social Behaviour Officer

    2 months ago

    London, United Kingdom GCS Recruitment Specialists Ltd Full time

    Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Kensington **who are looking to appoint a **Anti-Social Behaviour Officer** **for the 3 months ongoing, at the rate of £23.36 per hour umbrella Job responsibilities - To take ownership of and investigate all...

  • Anti-social Behaviour Officer

    3 months ago

    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 21-08-23 until 17-11-23 with a possible extension. Using relevant tools and powers. Experience of working within a local authority setting or housing association. Experience of dealing with member enquiries and providing responses. To work with residents of Enfield, including tenants, owner occupiers and local community groups to...

  • Anti-social Behaviour Officer

    3 months ago

    London, United Kingdom G.WORRALL & SON LIMITED Full time

    To work with residents of Enfield, including tenants, owner occupiers and local community groups to create a pleasant, safe and secure environment where they can live in peace, feel safe and be proud of where they live without fear. To receive reports of crime and ASB, respond within relevant timescales and record reports on ASB database. To contribute...

  • Anti-Social Behaviour Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Morgan Hunt UK Ltd Full time

    Job Overview:We are excited to present a fantastic opportunity with a Housing organization for the position of Anti-Social Behaviour Coordinator on a permanent full-time contract. Position: Anti-Social Behaviour Coordinator Compensation: £29,571.00 per annum Contract Type: Permanent Full-Time Contract Location: Hybrid role based in the Middlesex area Key...

  • Anti-Social Behaviour Specialist

    1 week ago

    South West London, United Kingdom G2 Recruitment Group Limited Full time

    Job Title: ASB and Tenancy Compliance OfficerG2 Recruitment Group Limited is seeking a dedicated professional to join our team as an ASB and Tenancy Compliance Officer. This pivotal role involves managing a diverse caseload related to Anti-Social Behaviour (ASB) and tenancy compliance issues. You will be tasked with investigating incidents and implementing...

  • Anti-Social Behaviour Officer

    3 months ago

    South West London, United Kingdom G2 Recruitment Group Limited Full time

    You will be responsible for actively managing a caseload of ASB & tenancy fraud matters, investigating, and taking appropriate action against perpetrators. You'll prepare relevant legal paperwork for cases including injunctions, possession, and access, as well as represent the organisation at court hearings where required. You'll work closely with witnesses,...

  • Anti-Social Behaviour Officer

    3 months ago

    South West London, United Kingdom G2 Recruitment Group Limited Full time

    You will be responsible for actively managing a caseload of ASB & tenancy fraud matters, investigating, and taking appropriate action against perpetrators. You'll prepare relevant legal paperwork for cases including injunctions, possession, and access, as well as represent the organisation at court hearings where required. You'll work closely with...

  • Noise, Nuisance

    3 months ago

    East London, United Kingdom Parkguard Ltd Full time

    **Location of work**:East London **General Summary**: Currently we are recruiting for the role of Noise, Nuisance & Anti-Social Behaviour Officer. This is an exciting opportunity to become a part of the Parkguard success story during a period of amazing company growth. We work alongside Local Authorities and the Police to support the public and other...

  • Anti-social Behaviour Assistant

    2 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Anti-Social Behaviour Assistant** **Salary: £27,863-£29,000 (pro-rated based on part time hours)** **Contract: Part Time, Permanent (21 hours a week)** **Location: Ealing/Hybrid working** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate...

  • Noise, Nuisance

    3 months ago

    West London, United Kingdom Parkguard Ltd Full time

    **Location of work**: West London **General Summary**: Currently we are recruiting for the role of Noise, Nuisance & Anti-Social Behaviour Officer. This is an exciting opportunity to become a part of the Parkguard success story during a period of amazing company growth. We work alongside Local Authorities and the Police to support the public and other...

  • Digital Mobilisation Officer

    3 months ago

    London, United Kingdom Anti-Slavery International Full time

    The Digital Mobilisation Officer is a key role within the growing fundraising and communications team. The role will be central to the design and delivery of digital campaigns that inspire and mobilise the public to take the (time, money, voice) actions needed to scale our impact and grow our support from the public to bring an end to slavery. This role...

  • Anti-Social Behavior and Tenancy Officer

    2 weeks ago

    London, Greater London, United Kingdom The Guinness Partnership Full time

    Job Overview: Tenancy Enforcement & Fraud Officer The Guinness Partnership is on the lookout for a committed professional to fill the role of Tenancy Enforcement & Fraud Officer. This full-time, permanent position plays a crucial part in our mission to combat anti-social behavior and tenancy fraud. The successful candidate will work diligently to ensure a...

  • Safer Communities Officer

    3 months ago

    London, United Kingdom Ealing Council Full time

    Job description The Safer Communities Team in Ealing are responsible for the management and investigations of anti-social behaviour, this includes proactively investigating and resolving anti-social behaviour complaints, delivering early interventions and support to victims, effectively managing a number of ASB cases using a problem-solving approach and...

  • Asb Officer

    3 months ago

    West London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Tenancy Specialist (ASB Officer) of on a temporary basis working for a Housing Association based in Sutton. To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour, Domestic Abuse and legal action for tenancy enforcement. Tenancy specialist will be responsible for case management and will work closely...

  • Housing Officer

    3 months ago

    East London, United Kingdom MMP Consultancy Full time

    A fantastic opportunity has arisen for a Housing Officer to join an Excellent Housing Association based in East London on a Permanent Basis. Main Responsibilities: - Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to...

  • Educational Behaviour Support Officer

    3 weeks ago

    East London, United Kingdom LTF Recruitment Ltd Full time

    Educational Behaviour Support Officer LTF Recruitment is seeking a dedicated Educational Behaviour Support Officer for a large secondary school in Waltham. This role is perfect for someone with a background in childhood studies, psychology, or a related field who is passionate about supporting students with SEMH (Social, Emotional, and Mental Health)...

  • Educational Behaviour Support Officer

    4 weeks ago

    East London, United Kingdom LTF Recruitment Ltd Full time

    Educational Behaviour Support Officer LTF Recruitment is seeking a dedicated Educational Behaviour Support Officer for a large secondary school in Waltham. This role is perfect for someone with a background in childhood studies, psychology, or a related field who is passionate about supporting students with SEMH (Social, Emotional, and Mental Health) needs....