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Housing Officer
3 months ago
A fantastic opportunity has arisen for a Housing Officer to join an Excellent Housing Association based in East London on a Permanent Basis.
Main Responsibilities:
- Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
- ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
- Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
- Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
- Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
- Proactively seek residents' views to improve service delivery and customer satisfaction
- Support and promote the work of the community development team within the patch
- Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
- Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
- Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
- Deliver a programme of regular estate inspections
- Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
- Support the customer services team with technical advice to improve resolution at first point of contact
Skills and Knowledge:
- Up to date knowledge of legislation and good practice relevant to leasehold & housing management
- Understanding of service charge apportionment methods and service charges
- Ability to interpret leases, complex information, and management agreements
- Able to travel efficiently across the stock and attend evening meetings
- Highly developed interpersonal skills with approachability and flexibility
- Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
- Excellent communication skills with the ability to engage with different customers and at court when needed
- Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
- Organised, planned and able to prioritise competing demands
- Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
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